Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $97,000.00 - $123,000.00
Work Schedule
Standard Hours
Benefits
The salary range for this position is $97,000 to $123,000 annually
The compensation and benefits information is provided as of the date of this posting
Job Description
W Nashville, part of the innovative W Hotels portfolio under Marriott International, is a premier luxury hotel located in the heart of Nashville, Tennessee. Known for its vibrant and modern approach to hospitality, W Nashville offers guests an immersive experience that blends contemporary style with an inviting atmosphere unique to Music City. As a key player in the hospitality industry, W Nashville focuses on delivering exceptional guest experiences across its diverse offerings, including luxurious accommodations, dynamic dining, wellness facilities, and vibrant social spaces. The hotel is dedicated to creating a culture that is welcoming, forward-thinking, and inclusive, supporting a team... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- Proven leadership experience
- Strong analytical skills
- Ability to work full time in Nashville, Tennessee
- Excellent problem-solving and decision-making abilities
- Effective communication skills
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- Functions as the strategic business leader of the property's Rooms Operations
- Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
- Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
- The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
- Managing Profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
- Analyzes service issues and identifies trends
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
- Managing Revenue Goals
- Monitors Rooms operations sales performance against budget
- Reviews reports and financial statements to determine Rooms operations performance against budget
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- Leading Operations and Department Teams
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams
- Develops systems to enable associates to understand guest satisfaction results
- Communicates a clear and consistent message regarding departmental goals to produce desired results
- Managing The Guest Experience
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- Responds to and handles guest problems and complaints
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Managing and Conducting Human Resources Activities
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- Ensures associates are treated fairly and equitably
- Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings)
- Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
- Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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