Director of Room Operations

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a vibrant workplace culture. Marriott Hotels, part of Marriott International's expansive portfolio, strive to elevate the art of hospitality by innovating at every opportunity while maintaining the comfort and familiarity that guests expect worldwide. One of its distinguished luxury brands, JW Marriott, exemplifies this ethos through a portfolio of more than 100 exquisite properties located in gateway cities and distinctive resort locations. JW Marriott places a strong emphasis on the holistic well-being of its associates, viewing them as the cornerstone of guest satisfaction. This fosters a community environment, encouraging camaraderie and providing abundant opportunities for training, development, and recognition within a luxury setting.

The role available is the strategic business leader of the property’s Rooms Operations at the JW Marriott located at 1601 Lake Robbins Dr, The Woodlands, Texas. This is a full-time management position offering an annual salary range of $101,000 to $127,000, with bonus eligibility. It includes relocation assistance for qualified candidates. This role is pivotal in overseeing several key departments—Front Office, Recreation/Health Club, and Housekeeping—and working closely with direct reports, including department heads, to develop and implement departmental strategies that align with the brand's service strategy and initiatives.

The successful candidate will ensure that the Rooms Operations meet Marriott’s high standards while targeting customer satisfaction, associate engagement, revenue growth, and financial performance maximization. This involves creating and executing property-wide strategies that deliver high-quality products and services to the brand’s target customers and associates, simultaneously generating a strong return on investment for both the property owner and Marriott International. The role demands an analytical mindset to monitor profitability trends, manage revenue goals, and oversee operational performance through review of various financial reports and coaching the team to efficiently manage occupancy rates, wages, and controllable expenses.

Additionally, the individual in this position champions the brand’s service vision, ensuring alignment across all Rooms leadership teams and developing systems to help associates understand guest satisfaction metrics. They maintain visibility with guests to obtain direct feedback and create a welcoming atmosphere that meets or exceeds guest expectations in all Rooms and Food and Beverage areas. The person is expected to handle guest concerns proactively, facilitate effective communication throughout the departments, and foster associate commitment to superior service standards.

Human resource activities are a critical part of this leadership role, requiring the handling of associate relations with fairness and consistency, conducting performance reviews, setting goals, and promoting continuous improvement. The manager supports and enforces property policies fairly and participates actively in the implementation of brand and regional business initiatives.

In joining JW Marriott, the candidate becomes part of a global team dedicated to excellence, belonging, and personal growth. JW Marriott not only offers a chance to work in a luxury hospitality environment but also encourages the best version of each associate to emerge through a supportive and inclusive culture. This role is an exceptional opportunity for a hospitality professional to advance their career within a prestigious brand where they can lead impactful operations and contribute to an unmatched guest experience.