Director of Racket Sports

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $50,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

American Golf is a leading company specializing in golf hospitality, dedicated to enriching the golfing experience and fostering vibrant community connections. As a trusted name in golf operations and club culture, American Golf is recognized for its exceptional commitment to delivering warm, memorable experiences for every guest and member. The company prides itself on maintaining carefully cared-for courses, providing outstanding service, and creating inviting environments where players can connect, enjoy the game, and feel a strong sense of belonging. This is more than just a place to play golf; it is a hub for relationships to flourish and traditions to be cherished within a welcoming community atmosphere.

The role of Director of Racket Sports at American Golf involves overseeing the comprehensive tennis and pickleball programs to ensure they meet high standards of quality and member satisfaction. This position requires leadership in areas including instruction, league coordination, tournament management, merchandise operations, and shop supervision. The Director will be responsible for driving engagement and revenue growth through innovative programming and attentive member service. This includes fostering a positive and professional team environment by hiring, training, and supervising racket sports staff. Additionally, the Director manages logistical and administrative tasks such as budgeting, scheduling, and reporting.

By leading the tennis and pickleball departments, the Director plays a crucial role in promoting these sports within the club and expanding participation across all age groups. The position demands a hands-on approach to ensuring facility upkeep, program quality, and customer service excellence. Moreover, the Director collaborates closely with other club leaders to support overall operational goals and initiatives. The work schedule includes evenings, weekends, and holidays as needed to support member activities and events. American Golf offers a competitive salary for this full-time leadership role, ranging from $48,000 to $50,000 per year, reflecting the importance of this position in the continued success and enjoyment of racket sports offerings.

Job Requirements

minimum 4 years of teaching tennis experience
at least 4 years in management or supervisory role
strong customer service skills
proficiency in Microsoft Word and Excel
excellent verbal and written communication skills
basic math skills
valid driver's license
current CPR and First Aid certifications
ability to work evenings, weekends, and holidays
ability to lift and carry up to 25 pounds
ability to perform physical activities such as standing, walking, climbing, balancing, reaching, stooping, kneeling, crouching, or crawling
ability to meet vision requirements including close, distance, peripheral, and color vision with focus adjustment

Job Qualifications

minimum 4 years of experience teaching tennis
at least 4 years of experience in a management or supervisory role
background in customer service, hospitality, golf/tennis, or related service industries preferred
strong customer service orientation with a focus on member/guest satisfaction
proficient in Microsoft Word, Excel, and general computer applications
strong verbal and written communication skills
basic math proficiency required
valid driver's license required
USPTA membership preferred
current CPR and First Aid certifications required
bachelor's degree preferred

Job Duties

manage all tennis and pickleball program offerings by organizing, promoting, and overseeing lesson programs, junior and adult tennis and pickleball programs, leagues, clinics, and competitions
lead tournament operations in partnership with the Tournament Director or Event Coordinator, including preparation, staging, scoreboards, formats, and rule enforcement
recruit, hire, train, schedule, supervise, and evaluate racket sports operations staff
administer disciplinary actions as needed in accordance with American Golf policies and applicable laws
conduct operational and safety meetings to communicate new policies, procedures, and expectations
maintain appearance, functionality, and safety of tennis and pickleball courts and surrounding areas by establishing and overseeing routine maintenance standards
manage administrative responsibilities, including creating and adhering to the annual departmental budget, preparing tournament and league financial reconciliations, and generating various reports as requested by management
ensure high-quality customer service within the tennis shop by overseeing or performing duties such as phone reception, court reservations, court sheet preparation, POS transactions, rental agreements, and shop opening/closing procedures
oversee tennis and pickleball merchandise operations including purchasing, pricing, display standards, sales promotions, discounts, and inventory/cost-of-sales reporting
market the tennis and pickleball programs by developing and executing promotions, special events, and advertising initiatives to increase participation and revenue
support the Membership Director by meeting prospective members, attending membership events, and assisting with membership sales efforts
implement and support all American Golf initiatives and programming as directed by management
perform other related duties as assigned