Director of Property Operations - Waldorf Astoria Washington DC

Hilton is a globally renowned hospitality company with an illustrious history of delivering exceptional guest experiences through its portfolio of world-class hotel brands. Established with the vision to fill the earth with the light and warmth of hospitality, Hilton has become a leader in the hospitality industry by continuously innovating and setting exemplary standards for guest service, operational excellence, and workplace culture. Recognized repeatedly as one of the World’s Best Workplaces by Great Place to Work and Fortune, Hilton prides itself on fostering an award-winning culture that values integrity, leadership, teamwork, ownership, and a commitment to excellence. With over 3 billion guests welcomed worldwide, Hilton not only ensures memorable stays but also nurtures a supportive environment for its Team Members, encouraging growth, professional development, and well-being.

The role of Property Operations Director at Hilton is integral to maintaining the highest standards of safety, functionality, and guest satisfaction within the hotel property. This position involves overseeing all facility operations, including the maintenance and compliance of building systems such as mechanical, electrical, HVAC, and life safety systems. The director is tasked with ensuring the physical property meets all federal, state, and local regulations to provide a safe and welcoming environment for guests and Team Members alike. The Property Operations Director also spearheads capital projects, property improvements, and renovations, managing every aspect from budgeting and scheduling to contractor coordination and regulatory licensing.

Beyond facilities management, this role demands a strategic approach to operational excellence, encompassing guest service initiatives, product quality, inventory management, and financial forecasting. The Property Operations Director leads daily operations with a focus on industry standards and continuous improvement, all while cultivating a high-performing, engaged team through effective performance management, professional development, and recognition programs. Embodying Hilton's core values, the successful candidate will demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, and the ability to act with urgency and discipline.

Joining Hilton means becoming part of a company that deeply values its Team Members by offering incredible benefits designed to support overall well-being and financial security. These benefits include exceptional travel perks with discounted stays at Hilton hotels worldwide, an employee stock purchase program, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources through an Employee Assistance Program, generous paid time off, comprehensive health and welfare plans, and retirement savings programs. Hilton’s commitment to its Team Members ensures that they have the resources and support needed to thrive both personally and professionally.

This full-time position offers a unique opportunity for hospitality professionals who are passionate about property operations and guest experience to advance their career within a globally recognized and respected hotel company. Hilton provides an environment that nurtures career growth, encourages innovation, and promotes a community where every Team Member plays a vital role in making each guest’s stay truly magical.