Job Overview
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security for your future
Job Description
Hilton Hotels is a globally renowned leader in the hospitality industry, known for delivering exceptional guest experiences while fostering an inclusive and award-winning workplace culture. With a rich history of welcoming over 3 billion guests worldwide, Hilton is committed to maintaining its legacy of service excellence and innovation in travel and hospitality. It operates an extensive portfolio of world-class brands and properties that cater to a wide range of travelers, from luxury to business and leisure hospitality sectors. Hilton is recognized multiple times on the World's Best Workplaces list by Great Place to Work and Fortune, reflecting its dedication to nurturing a supportive environment for its Team Members. This commitment extends beyond the guests to include comprehensive investments in employee wellbeing, professional development, and engagement programs. Hilton prides itself on a culture built around its core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Here and Now, which guides every interaction and decision within the company.
The Property Operations Director role at Hilton embodies the essence of exceptional hospitality by ensuring that the hotel's physical property is safe, functional, and welcoming. This position goes beyond basic facility management; it is a leadership role that integrates strategic oversight with operational execution to guarantee that every element of the property supports memorable guest experiences. The director will take charge of all facility systems including HVAC, electrical, mechanical, and life safety systems, ensuring compliance with all regulatory standards. Additionally, this role involves leading capital improvement projects, preventative maintenance programs, and energy management initiatives to keep the property at its highest operational standards. Beyond technical responsibilities, the Property Operations Director will drive operational excellence by overseeing budgeting, forecasting, inventory management, and product quality within the facility operations. A critical aspect of this position is cultivating a motivated and high-performing team through performance management and development programs, thereby fostering a culture where safety, quality, and efficiency are paramount.
Employment with Hilton as the Property Operations Director is a full-time opportunity that offers a competitive salary reflective of the experience and expertise required. Hilton supports its Team Members with a comprehensive benefits package, including health and welfare programs, paid time off, parental leave, and innovative perks such as discounted travel opportunities and stock purchase programs. The company’s focus on wellbeing also includes mental health resources and caregiving support tailored to the needs of its workforce.
This role is ideal for professionals with a passion for hospitality and leadership, those who seek to blend technical facility management skills with a heartfelt commitment to guest and employee experience. Hilton encourages applicants who embody the company’s core values and are ready to contribute to a workplace culture that is recognized as one of the best globally. As part of Hilton, you will not only fulfill operational duties but also help create an environment that truly radiates warmth and care, making every stay memorable for guests and every day rewarding for yourself and your team.
The Property Operations Director role at Hilton embodies the essence of exceptional hospitality by ensuring that the hotel's physical property is safe, functional, and welcoming. This position goes beyond basic facility management; it is a leadership role that integrates strategic oversight with operational execution to guarantee that every element of the property supports memorable guest experiences. The director will take charge of all facility systems including HVAC, electrical, mechanical, and life safety systems, ensuring compliance with all regulatory standards. Additionally, this role involves leading capital improvement projects, preventative maintenance programs, and energy management initiatives to keep the property at its highest operational standards. Beyond technical responsibilities, the Property Operations Director will drive operational excellence by overseeing budgeting, forecasting, inventory management, and product quality within the facility operations. A critical aspect of this position is cultivating a motivated and high-performing team through performance management and development programs, thereby fostering a culture where safety, quality, and efficiency are paramount.
Employment with Hilton as the Property Operations Director is a full-time opportunity that offers a competitive salary reflective of the experience and expertise required. Hilton supports its Team Members with a comprehensive benefits package, including health and welfare programs, paid time off, parental leave, and innovative perks such as discounted travel opportunities and stock purchase programs. The company’s focus on wellbeing also includes mental health resources and caregiving support tailored to the needs of its workforce.
This role is ideal for professionals with a passion for hospitality and leadership, those who seek to blend technical facility management skills with a heartfelt commitment to guest and employee experience. Hilton encourages applicants who embody the company’s core values and are ready to contribute to a workplace culture that is recognized as one of the best globally. As part of Hilton, you will not only fulfill operational duties but also help create an environment that truly radiates warmth and care, making every stay memorable for guests and every day rewarding for yourself and your team.
Job Requirements
- Bachelor’s degree in engineering, facilities management, hospitality management, or related field preferred
- Minimum of 5 years of experience in facility operations management preferably within the hotel or hospitality sector
- Proficient understanding of building systems including HVAC, electrical, life safety, and mechanical systems
- Strong leadership and team management skills
- Ability to manage budgeting, scheduling, and contractor negotiations
- Excellent problem-solving and organizational abilities
- Effective communication and interpersonal skills
Job Qualifications
- Bachelor’s degree in engineering, facilities management, hospitality management, or related field preferred
- Proven experience in facility operations management within the hospitality industry
- Strong knowledge of mechanical, electrical, and HVAC systems
- Demonstrated capability to lead capital projects and manage budgets
- Excellent leadership, communication, and interpersonal skills
- Ability to cultivate a collaborative and high-performing team environment
- Proficiency in regulatory compliance and safety standards
Job Duties
- Lead facility operations: direct the functionality, safety, and compliance of the hotel’s buildings, mechanical systems, electrical systems, HVAC, life safety systems, and grounds in accordance with federal, state, and local regulations
- Oversee facility maintenance: conduct facility inspections, maintain documentation for energy management and conservation programs, and oversee preventive maintenance initiatives
- Direct property improvements: lead capital projects and property rehabilitations including scheduling, budgeting, contractor bidding, and licensing/permitting while ensuring regulatory compliance
- Drive operational excellence: direct daily department operations including guest service initiatives, product quality, inventory management, budgeting, forecasting, and adherence to industry standards
- Cultivate a high-performing team: drive engagement and retention through performance management, professional development, and recognition programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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