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Director of Premium Services

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $69,200.00 - $110,400.00
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Work Schedule

Rotating Shifts
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Benefits

Medical
Dental
Vision
Life insurance
Disability insurance
Paid vacation
401k plan

Job Description

Legends Global is recognized as the premier partner to the world's most prestigious live events, iconic venues, and renowned brands. With a network spanning 450 venues worldwide, Legends Global oversees more than 20,000 events annually, entertaining an astonishing 165 million guests. The company offers a comprehensive suite of premium services powered by deep expertise in key areas such as feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. This white-label approach enables their partners to remain front and center, consistently delivering world-class live experiences. The culture at Legends Global thrives on respect, ambitious thinking, collaboration,... Show More

Job Requirements

  • 8-10 years of progressive experience in premium hospitality, food and beverage operations, or venue management
  • Proven leadership experience managing high-touch client services and premium hospitality teams
  • Strong knowledge of premium food and beverage operations, service standards, and guest experience design
  • Experience with budgeting, labor management, purchasing, and vendor partnerships
  • Strong organizational, communication, and problem-solving skills
  • Ability to work under pressure in a fast-paced, event-driven environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Flexible, adaptable, and solution-oriented leadership style

Job Qualifications

  • 8-10 years of progressive experience in premium hospitality, food and beverage operations, or venue management, preferably within sports, entertainment, or luxury hospitality environments
  • Proven leadership experience managing high-touch client services and premium hospitality teams
  • Strong knowledge of premium food and beverage operations, service standards, and guest experience design
  • Experience with budgeting, labor management, purchasing, and vendor partnerships
  • Strong organizational, communication, and problem-solving skills
  • Ability to work under pressure in a fast-paced, event-driven environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Flexible, adaptable, and solution-oriented leadership style

Job Duties

  • Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food and beverage experiences and best-in-class service for all premium clients
  • Own and manage relationships with catering clients, suite holders, club members, and VIP guests, ensuring a personalized experience before, during, and after events
  • Oversee all premium food and beverage operations in partnership with Culinary and F&B leadership, including menus, service standards, staffing, ordering, and event-day execution
  • Direct all sales, servicing, renewals, and upselling opportunities for premium seating and hospitality products to drive revenue and client retention
  • Manage, train, and develop Premium Services staff, including scheduling, performance management, and oversight of event-day and contract personnel
  • Collaborate cross-functionally with Operations, Ticketing, Security, and Guest Services to ensure seamless execution of premium experiences and contractual commitments
  • Assist in developing and managing the annual operating and capital budgets, monitoring labor, purchasing, and premium hospitality expenses within approved guidelines
  • Serve as Manager on Duty (MOD) on a rotating basis, maintaining full operational responsibility for premium clients, staff, safety, and service delivery during assigned events

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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