Director of People and Hotel Operations

Somers Collection is a rapidly expanding hospitality company that specializes in operating a curated portfolio of boutique hotels. Known for its dedication to quality and personalized guest experiences, this company is committed to blending innovative management practices with a warm, welcoming atmosphere throughout their properties. Somers Collection’s focus is on creating uniquely memorable stays while maintaining operational excellence and using technology-driven tools to streamline and enhance the guest and employee experience. This dynamic company is on a growth trajectory, acquiring new properties and continuously investing in developing its team and infrastructure to support scalable success. The company culture emphasizes hands-on leadership, proactive problem-solving, and a high standard of accountability. Somers Collection takes pride in upholding rigorous operational procedures and cultivating an empowering environment where employees are supported and challenged to excel.

The role available is that of a multi-property operations manager with a strong emphasis on hotel management and human resources expertise. This full-time, in-person position offers a competitive compensation package ranging from $100,000 to $200,000 annually, which includes performance-based incentives. The successful candidate will be bilingual in Spanish and will lead all facets of people management, process implementation, and property operations across the entire hotel portfolio. This leadership role demands a blend of strategic oversight and tactical execution, requiring the individual to be both a visionary and hands-on operator.

The operations manager will oversee multiple teams across various properties, including housekeeping, front desk, and maintenance personnel, ensuring that each team performs at a high level consistently. Responsibilities include recruiting, onboarding, managing performance, and, if necessary, implementing corrective actions. The manager will establish and enforce Key Performance Indicators (KPIs), use scorecards and structured check-ins to drive accountability, and cultivate a culture of continuous improvement. Another critical aspect of the role is developing and maintaining Standard Operating Procedures (SOPs), employee training materials, and cultural standards like dress codes and professional presentation.

This position also requires conducting frequent property visits to audit conditions, operational standards, and team effectiveness. The manager will implement operational checklists and prompt real-time resolutions for any deficiencies. Additionally, the role oversees new property integrations post-acquisition, including due diligence evaluations and the establishment of lean, effective operating systems. Financial responsibilities include managing vendor payments through Bill.com, coordinating tax filings and property insurance renewals, and financial reporting compliance.

Communication plays a vital role in this position. The operations manager acts as the conduit between on-site teams, leadership, and ownership, providing timely updates, managing vendor relations, and representing the company in regulatory discussions when necessary. The role also involves addressing escalated guest concerns to safeguard the brand’s reputation. A strong, proactive attendance in the field and direct management style is expected to lead by example, especially in a fast-paced, startup-like environment where building systems from scratch is routine.

The ideal candidate for this role will have more than five years of experience in hotel operations, hospitality management, or overseeing multiple properties. They must possess proven skills in human resources, particularly in hiring, performance management, and team development. Experience handling property onboarding, transitions, or new hotel openings is a significant advantage. Familiarity with financial aspects like tax compliance, vendor management, and quarterly reporting rounds out the necessary skill set. The role demands someone who is highly organized, detail-oriented, comfortable with tough conversations, and driven by solutions and ownership. Being scrappy and adaptable to rapid changes is essential, especially given the growth-oriented nature of the company and its willingness to invest in scalable, sustainable practices.