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Director of People and Hotel Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $100,000.00 - $200,000.00
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Work Schedule

Standard Hours
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Benefits

401(k)
Health Insurance

Job Description

Somers Collection is a rapidly expanding hospitality company that specializes in operating a curated portfolio of boutique hotels. Known for its dedication to quality and personalized guest experiences, this company is committed to blending innovative management practices with a warm, welcoming atmosphere throughout their properties. Somers Collection’s focus is on creating uniquely memorable stays while maintaining operational excellence and using technology-driven tools to streamline and enhance the guest and employee experience. This dynamic company is on a growth trajectory, acquiring new properties and continuously investing in developing its team and infrastructure to support scalable success. The company culture emphasizes hands-on... Show More

Job Requirements

  • Comfortable operating in a startup environment
  • Able to wear multiple hats and shift between strategy and execution
  • Willing to be in the field regularly and lead from the front
  • Strong communicator who can manage teams, vendors, and stakeholders effectively
  • High ownership mindset
  • 5+ years in hotel operations, hospitality management, or multi-property oversight
  • Strong background in HR, team leadership, and performance management
  • Bilingual in Spanish
  • Experience with property onboarding, transitions, or new openings preferred
  • Familiar with financial operations such as taxes, vendor management, reporting

Job Qualifications

  • 5+ years in hotel operations, hospitality management, or multi-property oversight
  • Strong background in HR, team leadership, and performance management
  • Experience with property onboarding, transitions, or new openings
  • Familiar with hotel-level financial operations such as taxes, vendor management, reporting
  • Highly organized, detail-oriented, and process-driven
  • Direct, accountable, and comfortable having tough conversations
  • Bilingual in Spanish

Job Duties

  • Oversee all on-site teams across properties including housekeeping, front desk, maintenance support
  • Lead hiring, onboarding, performance management, and terminations
  • Set clear KPIs and hold teams accountable through structured check-ins and scorecards
  • Build and implement structured onboarding processes for both new hires and new properties
  • Create and maintain SOPs, training materials, and employee standards
  • Visit properties regularly to ensure consistent execution and quality
  • Manage vendor bills and approvals through Bill.com

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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