DIRECTOR OF OUTLETS ($91,200 - $136,800)

Huntington Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $91,200.00 - $136,800.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Location convenience

full-time benefits

hotel discount

Tuition Reimbursement

complimentary parking

Complimentary Meals

Hyatt perks

Health Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

stock purchase plan

Job Description

Hyatt Regency Huntington Beach Resort & Spa is a premier, Spanish-inspired seaside resort located in the heart of Huntington Beach, California, offering mesmerizing views of the Pacific Ocean. Known for its luxurious accommodations and exceptional amenities, the resort features remarkable meeting spaces, a rejuvenating spa, irresistible dining options, and a commitment to delivering superior guest service in a stunning coastal setting. As a part of the Hyatt Hotels Corporation, Hyatt Regency Huntington Beach embodies the brand's mission: "We Care for People So They Can Be their Best." This mission fosters a workplace environment dedicated to the professional growth and satisfaction of its associates, along with unmatched guest experiences.

The position of Director of Outlets at Hyatt Regency Huntington Beach offers a unique leadership opportunity within the resort's food and beverage department, which is a vital component of the guest experience. This full-time role, with a salary range from $91,200 to $136,800 annually, involves overseeing all food and beverage outlets throughout the property, primarily focusing on the resort's two full-service restaurants, Watertable and Pete's Sunset Grille. The Director of Outlets is responsible for ensuring operational excellence and financial performance while maintaining a welcoming and high-quality service atmosphere. This leadership position demands a balance between strategic planning, operational management, and team motivation.

The Director will collaborate closely with outlet managers, culinary teams, and other hotel departments to guarantee seamless service delivery, exceptional food and beverage quality, and adherence to health and safety regulations. This role requires a hands-on approach to managing outlet operations encompassing both front-of-house and back-of-house responsibilities. Strategic initiatives involve developing innovative menus and promotions, analyzing financial reports to identify growth opportunities, and managing payroll and overhead costs to meet budget targets. The Director is also tasked with fostering a positive, team-oriented work environment that emphasizes professional development and high employee engagement.

Moreover, the Director ensures Hyatt's brand standards and service quality are maintained through daily oversight, including walk-through inspections and compliance with Department of Health regulations. Effectively resolving customer complaints and implementing procedures that enhance guest and associate satisfaction are key elements of the role. This is a dynamic and rewarding career opportunity that requires an energetic, entrepreneurial leader who thrives in a high-volume hospitality setting and is dedicated to exceptional customer service and business growth. Hyatt Regency Huntington Beach offers not only a spectacular workplace location but also a supportive culture rich with career development opportunities, comprehensive benefits, and a commitment to diversity and inclusion, making it an ideal choice for individuals seeking a challenging and fulfilling hospitality career.

Job Requirements

4 years or more of progressive hotel Food and Beverage experience
Proven experience in food and beverage management preferably within a hotel or hospitality setting
Knowledge of health and safety regulations related to food service
California Food Handlers Certification required
CA Responsible Beverage Service (RBS) Certification required
Ability to lift, push, and pull moderate to heavy amounts of weight
Ability to stand for long periods of time and walk long distances
Flexible scheduling including evenings, weekends, and holidays
Must be proficient in Microsoft Word and Excel
Excellent communication and interpersonal abilities
Must have excellent organizational and administrative skills

Job Qualifications

A passion for delivering outstanding guest service and creating memorable experiences
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
Proven experience in food and beverage management, preferably within a hotel or hospitality setting
Strong leadership and team management skills
Demonstrated ability to increase sales and manage budgets effectively
Knowledge of health and safety regulations related to food service
Ability to analyze financial data and develop strategic plans
4 years or more of progressive hotel Food and Beverage experience typically with Hyatt
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Excellent communication and interpersonal abilities
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational and administrative skills
Experience implementing new F&B concepts preferred
Flexible scheduling including evenings, weekends, and holidays
Ability to lift, push, and pull moderate to heavy amounts of weight
Ability to stand for long periods of time and walk long distances
California Food Handlers Certification required
CA Responsible Beverage Service (RBS) Certification required

Job Duties

Oversee food and beverage restaurants including Watertable and Pete's Sunset Grille
Lead, motivate, and manage outlet managers and staff to ensure attentive, friendly, courteous, and efficient service
Maintain and improve operational standards to enhance guest satisfaction and loyalty
Develop and implement strategies to continually increase sales revenues and surpass budget expectations
Monitor and control payroll and overhead costs to stay within budgeted targets
Ensure compliance with health, safety, and sanitation standards across all outlets
Collaborate with the culinary team to develop innovative menus and promotional initiatives
Analyze financial reports and operational data to identify opportunities for growth and efficiency
Foster a positive, team-oriented work environment that encourages professional development
Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house
Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Hire, train, empower, coach and counsel, performance and salary reviews
Coach and counsel employees to reflect Hyatt service standards and procedures