Director of Outlets

Pacific Hospitality Group is a distinguished family-focused hospitality company known for its owner/operator business model, which offers a unique value proposition to investors and team members alike. The organization is deeply committed to long-term hold strategies that not only foster sustainable growth but also encourage the professional development and advancement of its employees. With a vision centered around enriching people’s lives, Pacific Hospitality Group places high importance on delivering memorable guest experiences, contributing positively to local communities, and honoring core spiritual values in all business practices. The company thrives on principles such as integrity, compliance, responsible entrepreneurship, customer focus, humility, respect, and fulfillment, creating a respectful and rewarding work environment.

Pacific Hospitality Group operates within the luxury hospitality sector, specializing in resort and lifestyle-focused food and beverage outlets. It is renowned for its high standards in gourmet dining and exceptional service delivery, contributing to its reputation as a preferred employer in the hotel and resort industry. The company offers its team members competitive salaries and comprehensive benefits to promote job satisfaction and employee retention. The Director of Outlets role available with Pacific Hospitality Group reflects this commitment with a salary range between $105,000 and $115,000, underscoring the company’s investment in highly qualified leadership.

The Director of Outlets serves as a pivotal senior leadership figure responsible for the strategic direction, operational excellence, and financial health of all resort food and beverage outlets under Pacific Hospitality Group’s brand, with an emphasis on two flagship venues: Lorea and Treehouse. This position requires a seasoned professional with a robust background in managing high-volume, upscale restaurant operations within luxury hotels or standalone destination dining establishments. The Director of Outlets must demonstrate not only operational acuity but also strong financial expertise to drive profitability and revenue growth through insightful budgeting, forecasting, and innovative programming.

In this role, the director acts as a mentor and coach to outlet leadership teams, ensuring all managers are well-equipped to uphold the company’s premium service standards and operational protocols. They are also instrumental in fostering a culture of continuous improvement and accountability among staff, with a focus on talent development and leadership succession planning. The position demands an individual who is highly visible on the floor during busy periods, actively engaging with guests and team members to maintain service excellence.

Collaboration across culinary, beverage, banquet, and broader hotel operations is a key element of the job, requiring the Director of Outlets to work closely with various departments to align strategies and enhance guest experiences. They are tasked with monitoring guest satisfaction through continuous feedback and social sentiment analysis and implementing corrective measures to uphold the brand’s luxury service reputation.

Additionally, operational compliance and risk management are critical responsibilities, requiring adherence to health department regulations, food safety standards, labor laws, and internal company policies. The Director must ensure meticulous control over inventory, purchasing, cash handling, and cost management processes, maintaining optimal operational standards through regular audits and inspections.

This leadership role is essential for driving Pacific Hospitality Group’s values forward by shaping the guest experience, managing high-performance teams, and sustaining the financial viability of the food and beverage outlets—all within a framework that emphasizes integrity, community engagement, and principled business conduct. The successful candidate will see tangible success measured in restaurant revenue expansions, improved guest satisfaction, team development, and consistent execution of luxury service levels across all venues.