Director of Operations - Retail & Convenience Stores

Rochester Institute of Technology (RIT) Dining is a dynamic food service operation serving thousands of students, faculty, and staff daily across the RIT campus. As a university-owned facility, RIT Dining is committed to providing high-quality, personalized culinary experiences that foster a vibrant and inclusive campus community. The department prides itself on delivering exceptional service while supporting employee growth and development, ensuring an environment that values teamwork, innovation, and diversity. RIT Dining not only satisfies nutritional needs but also enhances the overall student and staff experience by creating meaningful moments through food service.

The role of Dining Services Manager at RIT is a senior-level management position responsible for overseeing all aspects of food preparation, assembly, service, and sanitation within the department. This role requires strong leadership and operational expertise to manage food and beverage sales, supervise dining operations, and maintain high standards of quality and customer service. The Dining Services Manager leads by example, fostering a warm and hospitable atmosphere aligned with the university's core values. This position demands a strategic thinker capable of integrating cross-functional initiatives to optimize departmental efficiency and innovation while managing budgets and inventory. The job offers a competitive salary range from $81,600 to $90,000 and is classified as exempt, with full-time, on-campus employment.

The Individual in this role will have the opportunity to manage multiple smaller functions within the dining department or a specialized function with an institution-wide impact. The manager is expected to collaborate effectively with team members, train staff, and uphold sanitation and safety standards to ensure compliance with food safety protocols. The position requires a proactive leader experienced in cash management within point-of-sale systems and capable of facilitating positive customer interactions with students, faculty, staff, and other diners. Working at RIT Dining also presents substantial benefits, including tuition assistance, comprehensive health coverage, retirement plans with employer matches, generous time off, and a supportive community that champions diversity and inclusion.

This role is ideal for individuals with a strong background in food service management and a passion for delivering high-quality culinary experiences within an educational institution. Candidates should be ready to lead a motivated team in a fast-paced environment, balancing operational demands with customer satisfaction and team development responsibilities. The Dining Services Manager will play a pivotal role in enhancing the dining experience at RIT while growing professionally within an organization that invests in its employees and fosters work-life balance.