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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $135,000.00 - $168,800.00
Work Schedule
Standard Hours
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Employee stock purchase plan
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to caring for its people and delivering exceptional guest experiences. With a strong emphasis on inclusivity, well-being, and professional growth, Hyatt has established itself as a leader in the hotel industry. The company values empathy as a fundamental principle, which is reflected in its workplace culture and guest service. Hyatt operates a diverse portfolio of properties ranging from luxury hotels to resorts, ensuring a world-class experience for travelers worldwide. Employees at Hyatt enjoy a supportive environment where their success and development are prioritized, making the company an attractive employer... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- Minimum 4 years experience in guest services, front desk, housekeeping, management operations, food and beverage or related professional area
- At least 2 years experience as department head in full-service hotel
- 1-2 years experience as an assistant director of operations or senior department head in full-service hotel
- Demonstrated ability to lead and motivate large teams
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years' experience in guest services, front desk, housekeeping, management operations, food and beverage or related area
- 2 years' experience as Department Head in full-service hotel
- 1-2 years' experience as Assistant Director of Operations or Senior Department Head in full-service hotel
- Proven ability to lead and motivate large teams
Job Duties
- Functions as the strategic business leader of the property's hotel operations
- Areas of responsibility may include Front Office, Security, Housekeeping, Laundry, Food and Beverage, Stewarding, Banquets and Event Setup
- Works with direct reports to develop and implement departmental strategies and ensures implementation of brand service strategy and initiatives
- Ensures hotel operations meet brand standards, target customer needs, employee satisfaction, revenue growth, and financial performance
- Develops and implements property-wide strategies to meet or exceed brand target customer and employee needs and provides a return on investment
- Managing profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
- Analyzes service issues and identifies trends
- Makes and executes necessary decisions to keep property moving toward goals
- Works with hotel management team to develop an operational strategy aligned with brand business strategy and leads execution
- Managing revenue goals
- Monitors hotel operations sales performance against budget
- Reviews reports and financial statements to determine performance against budget
- Coaches and supports operations team to manage occupancy, rates, wages, and controllable expenses
- Reviews Wage Progress Report and compares budgeted wages to actual wages
- Coaches direct reports to address problem areas and holds team accountable
- Champions brand's service vision and ensures alignment among hotel leadership teams
- Develops systems for employees to understand guest satisfaction results
- Communicates clear and consistent messages on departmental goals
- Reviews guest feedback with leadership team and ensures corrective action
- Responds to and handles guest complaints
- Maintains regular visibility and interface with customers
- Creates atmosphere in Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Manages and conducts human resources activities and compliance
- Facilitates creative solutions to improve guest satisfaction
- Ensures fair and equitable treatment of employees
- Ensures ongoing communication in Operations
- Fosters employee commitment to service excellence
- Incorporates guest satisfaction in staff meetings
- Sets goals and expectations for direct reports and holds staff accountable
- Solicits employee feedback and addresses concerns
- Ensures fair administration of policies, disciplinary procedures, and performance appraisals
- Champions change and ensures implementation of brand and regional initiatives
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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