Director of Operations - Hiring Immediately

Wingstop is a renowned global restaurant chain specializing in flavorful chicken wings and exceptional customer experiences. Established with a strong commitment to quality, innovation, and hospitality, Wingstop has grown to become a favorite destination for wing lovers across the United States and internationally. The company prides itself on its vibrant culture that values every team member as a vital contributor to its success. Wingstop’s foundational belief is that its best flavor comes from its people, fostering an environment where career growth, personal development, and professional excellence thrive. With a focus on community, inclusivity, and well-being, Wingstop actively invests in nurturing talents and leadership skills within its workforce. The company is dedicated to upholding high standards in service, operational integrity, and customer satisfaction, ensuring that every guest encounters an unforgettable dining experience.

The Director of Operations role at Wingstop is a pivotal leadership position responsible for overseeing a portfolio of restaurant locations to guarantee operational excellence, profitability, and a positive work culture. Offering a competitive annual salary between $120,000 and $130,000 along with comprehensive medical, dental, vision, 401(k), transportation, and financial benefits, this role is designed for seasoned professionals passionate about food service management and leadership development. The Director of Operations will work closely with the Vice President of Operations, Managing Partners, and the corporate Home Office team to maintain brand standards and promote a culture of excellence across multiple locations.

This role demands strong strategic and operational expertise with a focus on training and developing management teams including up to seven District Managers and their respective General Managers. Success in this role is measured by the ability to drive consistent performance, ensure compliance with health and safety protocols, manage financial outcomes, and maintain high customer satisfaction ratings. The Director of Operations will actively engage in key business dayparts such as dinner and weekends to provide hands-on leadership and real-time operational support. This hands-on approach allows the Director to identify and swiftly address opportunities for improvement and to facilitate the delivery of legendary service.

Additionally, the Director of Operations is instrumental in recruitment, retention, and leadership development initiatives. They will lead efforts to cultivate strong, empowered leaders who embody Wingstop’s values of servant leadership, transparency, and a people-first mindset. By leveraging data-driven insights from tools like the Corporate Scorecard and Smart Kitchen platform, the Director will monitor performance metrics, champion best practices, and implement company-wide initiatives that bolster employee engagement and guest satisfaction.

Wingstop also embraces diversity, equity, and inclusion as integral parts of its organizational fabric. The company is an equal-opportunity employer committed to providing a harassment-free workplace and makes all employment decisions regardless of race, color, religion, national origin, gender, sexual orientation, and other legally protected characteristics. Reasonable accommodations are offered in compliance with ADA requirements. This role is ideal for forward-thinking, dynamic leaders eager to contribute to an innovative food service brand while advancing their career in a supportive and community-oriented environment.