Director of Operations (Delivery & Business Operations)

Entrega is a Michigan-headquartered technology professional services firm that delivers enterprise-grade solutions to clients on a global scale. The company specializes in designing, developing, and operationalizing technology-enabled solutions through a high-performance services model that prioritizes client experience and drives measurable business value. Entrega’s expertise spans various domains including technology, digital transformation, and business solutions delivery. The firm operates under a structured service delivery model engineered to maintain a balance between client relationships, delivery accountability, project execution, and production capacity management. This model ensures strong leadership across all areas, which is essential for sustaining consistently high outcomes for the company’s clients.

The position of Director of Operations at Entrega is a pivotal leadership role responsible for the design, implementation, and oversight of the operational systems that allow the firm to scale effectively as a professional services organization. Rather than being a purely administrative role, this position calls for a strategic builder of operational frameworks and systems who can translate business strategies into structured and disciplined execution. The Director of Operations will be charged with connecting delivery operations, business operations, and internal execution into a cohesive and scalable operating system. Working closely with the executive leadership team, this role will bring clarity, discipline, and rigor to how work flows throughout the company—from client engagement through to the final delivery and production phases.

This role involves introducing clarity into decision-making rights, escalation paths, and cross-functional coordination, as well as strengthening organizational discipline around execution and accountability. The Director of Operations will also be responsible for designing and evolving operational frameworks that improve project lifecycle management, delivery coordination, and service quality. Collaboration with teams across delivery, finance, client services, and internal business functions is a key aspect of this role, ensuring seamless operations characterized by clarity and efficiency. Candidates will need to have a builder mindset with strong experience in creating or transforming operational systems within professional services, consulting, or technical service environments. The ability to lead complex cross-functional initiatives and drive operational alignment in a dynamic, growth-oriented company environment is critically important.

The role offers a competitive salary reflective of experience and scope. Employees may also be eligible for performance-based incentives tied to individual and organizational results. Entrega provides a robust benefits package that supports employee well-being, including healthcare coverage, retirement plans, and paid time off. This is a high-impact leadership opportunity for someone seeking to influence how a rising professional services firm operates and grows, using their operational expertise to deliver scalable and sustainable business impact.