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Director of Operations & Event Services, Dragons Diamond Club (Event Center)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Employee Discounts
Job Description
The Director of Operations & Event Services is a pivotal role within the Dragons Diamond Club, a premier event venue known for hosting a variety of externally booked events. The Dragons Diamond Club operates as a versatile event space designed to deliver elevated experiences for its clientele, whether for corporate gatherings, social celebrations, or community functions. This venue is recognized for its premium standards in event planning, logistics, and execution, with a focus on meticulous attention to detail and flawless on-site coordination. The Dragons Diamond Club environment offers a dynamic space within a sports or entertainment complex, merging game-day atmospheres... Show More
Job Requirements
- Bachelor’s degree in a related field preferred
- 3-5 years of professional experience in event planning or hospitality management
- Demonstrated ability to lead event logistics and on-site execution
- Strong marketing strategy development and implementation experience
- Ability to manage and mentor part-time staff
- Excellent organizational, communication, and multitasking abilities
- Proficiency in event management tools and software
- Availability to work flexible hours including evenings and weekends as needed
- Valid driver’s license and reliable transportation
Job Qualifications
- Bachelor’s degree in hospitality, marketing, business administration, or related field preferred
- Minimum of 3-5 years of experience in event management, hospitality operations, or related disciplines
- Proven track record in developing and executing marketing strategies for event venues or similar sectors
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple events and projects simultaneously
- Proficiency with event management software and digital marketing platforms
- Experience working with vendors and coordinating multi-departmental teams
- Knowledge of food and beverage operations within event settings is a plus
- Creative problem-solving and conflict resolution skills
Job Duties
- Lead the planning, coordination, and on-site execution of all externally booked events held within the Dragons Diamond Club
- Serve as the primary on-site point of contact for event planners and clients, providing real-time support, coordination, and issue resolution to ensure a seamless, high-level guest experience
- Oversee all event logistics including timelines, floorplans, catering details, décor, AV needs, vendor coordination, and day-of execution
- Develop detailed run-of-show and EO documents to ensure alignment across departments
- Manage and maintain the Special Events calendar, ensuring accuracy and alignment with game schedules, operational needs, and space availability
- Oversee the conversion, setup, and reset of the Diamond Club between events and game days, ensuring the space is properly prepared and presented at a premium standard
- Manage game-day event staff on-site within the Diamond Club, assigning responsibilities, setting expectations, and ensuring smooth execution
- Build, maintain, and coordinate relationships with outside vendors, including preferred partners and new service providers, to support successful on-site events
- Develop, document, and refine Diamond Club operational processes to improve efficiency, consistency, and overall execution standards
- Continue to strengthen and develop the working relationship with PSC through regular EO meetings to align expectations for events and overall execution of food & beverage service within the Diamond Club
- Develop and execute a comprehensive marketing strategy dedicated to the Dragons Diamond Club to increase awareness, drive bookings, and maximize space utilization
- Create and manage all Diamond Club marketing materials including digital advertising, email campaigns, social content, print collateral, signage, menus, and sales materials
- Maintain and update the Diamond Club website and event landing pages to serve as the primary marketing and information hub for clients and prospects
- Lead the creation and implementation of in-game marketing elements promoting the Diamond Club (PA reads, radio/TV spots, LEDs, LCDs, signage)
- Attend bridal shows, vendor showcases, and relevant industry events to promote the Diamond Club, ensuring consistent representation and lead generation
- Participate in monthly business and tourism-related meetings (e.g., Destination Dayton) to increase awareness of the Diamond Club and build relationships with hoteliers, event planners, and industry partners
- Ensure brand consistency and elevated presentation across all Diamond Club marketing channels and materials
- Directly manage and mentor the part-time Events Intern, providing clear direction, project oversight, and professional development opportunities
- Delegate marketing, administrative, and event-preparation responsibilities to the intern to support operational efficiency
- Oversee intern onboarding, training, and performance to ensure alignment with Diamond Club service and execution standards
- Provide hands-on supervision during events to ensure standards are met and service expectations are exceeded
- Serve as the internal subject matter expert and primary cross-departmental resource for all Diamond Club operations and event-related coordination
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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