Director of Operations

Clarksville, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

flexible schedule

Job Description

The hiring establishment is a prominent healthcare services company specializing in emergency medical services (EMS). This organization operates within a designated geographical area, providing critical pre-hospital care and transport to those in urgent need. Known for its commitment to patient safety, clinical excellence, and community service, the company integrates advanced technologies and standardized protocols to ensure top-tier emergency responsiveness and healthcare delivery. As a leader in its field, the company emphasizes compliance with all local, state, and federal regulations, including HIPAA, and maintains rigorous standards for operational efficiency and clinical effectiveness.

The company is currently seeking a Director of Operations, a pivotal leadership role responsible for overseeing all field operations throughout the business unit. This is a full-time position focused on planning, directing, and coordinating daily operational activities to maximize efficiency and customer satisfaction. The ideal candidate will play a key role in formulating strategic processes and best practices, managing clinical compliance, and ensuring the optimal use of resources including personnel, equipment, and facilities. With a strong emphasis on quality service delivery, the Director of Operations will supervise operations to meet the needs of patients, families, healthcare partners, and the wider community. This role requires a seasoned professional with robust business and clinical acumen to spearhead the division's performance and uphold the company’s mission of providing exceptional emergency medical care.

The Director of Operations will be involved in high-level strategic planning alongside business leaders, contributing to the development and achievement of annual budgets and profit and loss management. This role demands expertise in vendor relations, staffing oversight, compliance with clinical protocols, and the enforcement of regulatory requirements related to controlled substances and patient data privacy. Furthermore, the Director is responsible for maintaining certification standards for all field staff, ensuring that each member upholds a high level of professional conduct and patient interaction. This is a leadership role requiring excellent communication skills, both verbal and written, and the ability to respond effectively to incidents impacting personnel or property.

In addition to daily operational management, the Director of Operations will analyze facility performance data to improve utilization and quality of service, direct personnel activities, and facilitate coordination among EMS staff, support teams, and management. This includes setting policies, evaluating financial reports, ensuring compliance with all operational procedures, and fostering an environment of continuous improvement. The ideal candidate must be proactive in monitoring advancements in EMS technologies, regulatory changes, and healthcare financing to maintain the division's competitive edge and operational excellence. Collaboration with other division leaders to optimize staffing, training, and service distribution is also a key component of this role.

The company values integrity, professionalism, and leadership, expecting the Director of Operations to embody these attributes while driving operational success. This position offers the opportunity to influence and improve emergency medical services directly, making a significant impact on community health and safety. Applicants should demonstrate the ability to lead effectively under challenging conditions, maintain compliance with stringent regulations, and uphold the company’s commitment to high-quality patient care throughout all operations.

Job Requirements

All paramedic requirements current paramedic certification
all paramedic field supervisor requirements
must have and demonstrate the ability function as a leader evaluating coaching training and directing field staff
must have and demonstrate solid business management and administrative skills
the ability to reach push and pull
the ability to sit or stand for long periods of time
the ability to complete all job duties during any and all hours of the day and night
the ability to use mouse or keyboard to input data into computer over long periods of time
the ability to view graphic and text data on multiple computer screens for long periods of times

Job Qualifications

Must possess a high degree of personal integrity and responsibility
currently licensed certified or registered by the appropriate state agencies
currently certified in CPR by the AHA or other appropriate organization
currently certified in ACLS PALS and/or other specialty certifications as required
currently licensed with the appropriate level of state motor vehicle operator's license
must have and demonstrate the ability to work effectively with minimal supervision using good judgment
must have and demonstrate the ability to work efficiently and interact in a constructive and professional manner with other employees public safety personnel and medical staff
must have and demonstrate the ability to interact effectively and professionally with patients customers clients family members bystanders and the general public in such a manner as to reflect positively on the company
must demonstrate a level of skill and ability consistent with the provision of high-quality patient care
must have and demonstrate the ability to perform effectively as team leader and team member in patient care situations
must have and demonstrate the ability to perform effectively in carrying out public relations and community education functions with members of the medical community and general public in promoting the company
must have and demonstrate the ability to function as a leader evaluating coaching training and directing field staff
must have and demonstrate solid business management and administrative skills

Job Duties

Demonstrates complete knowledge understanding and compliance of company policies and procedures
works with the Business Leaders on developing strategic plan
works with Business Leaders on developing and meeting annual budget
responsible for overall profit and loss management of operations
responsible for managing local vendor relations and accounts payable management
responsible for monitoring staffing levels in all operations in order to maintain operational efficiency
ensures that all field staff maintain a high level of customer service when dealing with patients patient families co-responders other healthcare providers and the general public
ensures that all field staff in all operations maintain appropriate certification and licensure for their position
ensures security and privacy of all company and patient information at all times in accordance HIPPA and all other local state and federal regulations
ensures that all operations are in full compliance with all local state and federal regulations regarding the ordering storage use and record keeping of controlled substances
ensures that all operations are in full compliance with all company policies regarding clinical protocols and field documentation
ensures that all operations are in full compliance with all local state and federal contracts regulations and ordinances
displays a positive mental attitude toward the position held the company and its employees clients partners or affiliates
clearly effectively and professionally express him/herself verbally and in writing
responds to all incidents involving serious personal injury excessive damage to company equipment or excessive damage to private property involving company personnel or equipment
monitor the use of services vehicles equipment facilities and staff to ensure effective use of resources and assess the need for additional staff equipment and services
review and analyze facility activities and data to aid planning and risk management to improve service utilization and quality
direct supervise and evaluate work activities of all personnel assigned to the Operations Division
facilitate communication between EMS staff support staff and members of management as appropriate
establish and implement operations division policies goals objectives and procedures
review financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
responsible for annual re-certification of all ambulances
maintains and ensures compliance of Standard Operating Procedures for all company operations
ensures completion of annual skills evaluation for all personnel as needed
assists other division directors as needed
develop and maintain computerized record management systems to store process data and produce reports such as personnel activities and information
coordinate activities as appropriate with other division leaders concerned with reference to pricing sales training human resources or distribution of services
determine staffing requirements and assist other division directors with interviewing hiring and training new employees as needed
maintain awareness of advances in EMS diagnostic and treatment equipment data processing technology government regulations health insurance changes and financing options
performs other duties as directed by management