Director of Operations

Located in the heart of Washington, District of Columbia, the St. Regis Hotels & Resorts is a prestigious luxury hotel brand under the Marriott International portfolio, renowned globally for its elegant and bespoke hospitality services. The brand has been synonymous with timeless glamour, combining classic sophistication with a modern sensibility. Since its establishment by John Jacob Astor IV at the dawn of the twentieth century, St. Regis has upheld an uncompromising standard of bespoke and anticipatory service, which continues to define the guest experience at over 50 luxury locations worldwide. The hotel's signature Butler Service exemplifies this commitment to delivering flawless and personalized service. As part of Marriott International, St. Regis is dedicated to fostering an inclusive and diverse work environment that celebrates the unique backgrounds and talents of its associates. Marriott International actively promotes equal opportunity and non-discrimination on any protected basis, including disability and veteran status, ensuring a culture of respect and belonging for all employees.

The role available is a full-time Management position based at the St. Regis Washington, located at 923 16th & K St NW. The annual salary range for this position is between $133,000 and $169,600, with eligibility for bonuses. The position is focused on strategic business leadership of the property's Hotel Operations, encompassing various departments such as Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This role is crucial in driving the operational strategy in alignment with the brand’s overarching business goals and ensuring that hotel operations meet or exceed the brand's standards and customer expectations.

The Hotel Operations Manager or Director of Operations will work closely with department heads to develop and execute departmental strategies. The role demands a strong emphasis on customer satisfaction, employee engagement, revenue growth, and financial performance optimization. It involves analyzing service trends and addressing service issues proactively to maintain the hotel's reputation for excellence. Monitoring sales performance against budget, reviewing financial statements, and supporting teams in managing occupancy, rates, wages, and controllable expenses are core responsibilities.

The successful candidate will champion the brand’s service vision and foster alignment among hotel leadership teams, creating systems to keep employees informed about guest satisfaction and ensuring a consistent message about departmental goals is communicated effectively. Leading the guest experience management includes regular review of guest feedback, responding to complaints, and maintaining superior service quality across all guest-facing areas.

Human resources and personnel management are integral to the position, which includes facilitating constructive employee relations, ensuring fair treatment, maintaining effective communication, and fostering a strong commitment to service excellence. The role also requires setting performance goals, conducting annual appraisals, championing organizational change, and implementing brand and regional business initiatives. This leadership position provides a unique opportunity to impact the guest experience and operational success at one of the world’s foremost luxury hotel brands, promising a rewarding career path for professionals passionate about hotel management and luxury hospitality.