DIRECTOR OF OPERATIONS

Temecula, CA, USA|

Job Overview

Compensation

Salary

Range $75,000.00 - $134,600.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

This opportunity is offered by a prestigious luxury resort known for its exceptional guest services and world-class amenities. The resort specializes in providing memorable experiences across its various departments, particularly its renowned Food & Beverage and Golf Operations, which attract a diverse clientele seeking both relaxation and premium recreation. The establishment prides itself on upholding the highest standards in hospitality, operational excellence, and guest satisfaction. It operates within a competitive hospitality sector where success depends on seamless coordination, strong leadership, and an unwavering commitment to service quality. The resort nurtures a culture that values innovation, employee development, and sustainable growth, positioning itself as a top destination for discerning travelers.

The Director of Operations plays a critical strategic and operational role within this luxury resort. This role involves providing leadership and oversight across key departments such as Food & Beverage and Golf Operations, ensuring that all activities align with the resort's broader business objectives. Reporting to the General Manager, the Director of Operations is instrumental in driving overall property performance, managing daily operational challenges, and leading initiatives that enhance guest experience. This leadership position entails close collaboration with department heads and cross-functional teams to implement business plans, monitor financial outcomes, and promote continuous improvement.

This role demands a highly experienced professional who can blend strategic insight with operational expertise to maintain and elevate the resort's reputation. The Director of Operations supports budgetary planning, labor management, and service delivery metrics to ensure operations are efficient, profitable, and consistently exceed guest expectations. By fostering a culture of excellence and accountability, this leader directly influences the resort’s ability to maintain a competitive edge in luxury hospitality. Key responsibilities also include acting as the General Manager in their absence, coordinating with Sales, Marketing, and Revenue Management teams to drive revenue through service excellence, and spearheading initiatives such as technology integration and capital projects.

The position is designed for a dynamic leader with strong communication skills, financial acumen, and a passion for delivering superior customer service in a high-touch, multi-outlet environment. The Director of Operations is expected to engage personally with guests, resolve issues swiftly, and cultivate loyalty, reflecting the resort’s commitment to a guest-first culture. Compliance with all health, safety, licensing, and labor regulations is critical, alongside maintaining vendor relationships and ensuring operational policies and procedures are consistently applied.

Overall, this leadership role offers an exciting challenge for a seasoned hospitality professional seeking to influence a luxury resort’s business success through operational leadership, innovation, and team development. It is a full-time position that requires flexibility, resilience, and a strategic mindset to thrive in a fast-paced, guest-focused environment.

Job Requirements

Bachelors degree in Business Management, Hotel Management, Finance or equivalent experience preferred
English fluency required
Minimum five years of progressive leadership experience in resort operations
Ability to analyze profit and loss statements and related reports
Computer knowledge required
Working knowledge of accounting systems and property management systems
Ability to manage operations to ensure luxury resort customer service
Strong decision-making and problem-solving skills
Ability to collaborate with senior leadership
Strong project management skills
Excellent written and verbal communication skills
Ability to work under pressure
Flexible to work long and irregular hours
Ability to stand or walk approximately 30 percent of shift
Ability to sit at desk or in meetings 70 percent of shift
Frequent use of stairs daily
Extensive reading and analysis required

Job Qualifications

Bachelors degree in Business Management, Hotel Management, Finance or equivalent experience preferred
Minimum five years of progressive leadership experience in resort operations
Experience in a multi-outlet, high-touch service environment
Ability to analyze profit and loss statements and related financial reports
Working knowledge of accounting systems and property management systems
Demonstrated ability to manage operations to ensure luxury resort customer service
Strong project management and leadership skills
Strong written and verbal communication skills
Analytical and financial acumen
Ability to collaborate with senior leadership
Excellent interpersonal, presentation, and public speaking skills
Detail oriented, organized, and efficient
Safety-minded
High quality standards for production and service
Good team player with customer service focus
Decisive with global analytical skills

Job Duties

Direct and oversee daily operations of Food & Beverage and Golf departments
ensure exceptional guest service, operational efficiency, and financial performance
Lead and mentor department heads, fostering a collaborative and results-driven team culture
Participate in the development and execution of annual budgets, forecasts, and business plans with the General Manager and department leaders
Monitor key performance metrics and financial results
implement strategies to improve profitability and service quality
Establish and enforce standard operating procedures and service standards
Support labor planning and cost control initiatives
Drive continuous improvement initiatives and operational innovations
Serve as acting General Manager in their absence with full operational authority
Collaborate with Sales, Marketing, and Revenue Management to align service delivery with revenue-driving initiatives
Champion a guest-first culture
personally engage with guests to resolve concerns
Ensure departmental compliance with health, safety, licensing, and labor regulations
Facilitate cross-functional communication and planning with HR, Finance, and Engineering
Participate in property walk-throughs and inspections to enhance presentation and safety
Assist in talent recruitment, onboarding, coaching, and disciplinary processes
Lead or support resort-wide initiatives such as capital projects, technology integrations, and brand enhancements
Promote strong vendor relationships and ensure alignment with service agreements and purchasing strategies
Champion systematic process improvement projects and leverage technology to optimize efficiency
Conduct regular property walk-throughs to identify service gaps, safety concerns, and facility improvement opportunities