Director of Operations

HHM Hotels is a leading hospitality company known for its commitment to excellence, customer satisfaction, and providing a welcoming and comfortable environment for guests. As a respected hotel management group, HHM Hotels operates a diverse portfolio of properties focused on delivering top-tier service and memorable guest experiences. The company prides itself on a strong core set of values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide every aspect of its operations. Committed to diversity and equal opportunity, HHM Hotels ensures a supportive workplace culture that promotes growth and inclusivity, adhering strictly to anti-discrimination policies for all employees and applicants.

They are currently seeking a full-time Director of Operations to join their dynamic team. This role is pivotal for supervising and managing various hotel departments and overseeing all hotel operations to guarantee seamless functionality and superior customer service. The Director of Operations will work closely with the General Manager and other hotel leaders to implement strategic plans that enhance revenue, manage budgets, and elevate guest satisfaction levels. This position offers a potential career path that includes advancing to a General Manager, Area General Manager, or even Regional Director of Operations, presenting excellent long-term growth opportunities within the hospitality industry.

The Director of Operations is responsible for overseeing a wide range of functions, including employee training and development, maintaining hotel service standards, monitoring financials such as accounts payable, receivable, and payroll in coordination with corporate accounting, and ensuring compliance with internal audit standards. A significant focus of the role is also on guest satisfaction, with the director actively working to improve guest experience scores and resolving any issues proactively. By engaging with sales staff and monitoring front office systems, the Director of Operations plays a vital role in driving occupancy and revenue. The role also involves participating in safety initiatives and championing sustainable practices through HHM's EarthView program. The work environment demands flexibility, including working on holidays and weekends, and involves physical activity like standing, walking, lifting, and bending.

This leadership role requires a professional with at least an associate degree, preferably a bachelor's, and intermediate knowledge of overall hotel operations. The successful candidate will have excellent interpersonal and organizational skills, the ability to lead and motivate hotel staff, and a commitment to maintaining high standards of hospitality service. This is a unique opportunity to contribute to a distinguished hotel group while advancing a rewarding career in hotel management.