Director of Operations

HHM Hotels is a respected hotel management company dedicated to providing superior hospitality services and memorable guest experiences. Known for its commitment to operational excellence and staff development, HHM Hotels manages a diverse portfolio of hotels that emphasize quality, comfort, and customer satisfaction. The company's core values - People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It - reflect its dedication to fostering a supportive work environment and delivering outstanding service to guests. HHM Hotels strives to create inclusive workplaces that embrace diversity and equal opportunity for all employees. They take pride in their commitment to sustainable practices through programs like EarthView, ensuring environmental responsibility is integrated into daily operations.

The Director of Operations at HHM Hotels plays a critical leadership role in overseeing hotel departments and daily operations while guiding the property to achieve financial and guest satisfaction goals. This full-time position requires an experienced hospitality professional who can supervise, motivate, and develop associates in alignment with brand and company standards. The Director of Operations partners closely with the General Manager and corporate teams to prepare forecasts, manage budgets, and implement policies that optimize revenue streams and operational efficiency. A key responsibility includes monitoring guest satisfaction metrics and ensuring that department standards meet or exceed expectations. Additionally, the Director manages accounting functions, payroll coordination, compliance with safety and audit procedures, and supports sales initiatives aimed at increasing occupancy and revenue.

This leadership position demands strong strategic thinking, communication, and problem-solving skills to successfully resolve customer complaints and operational challenges promptly. The Director of Operations serves on safety committees and upholds regulatory standards such as OSHA and MSDS guidelines while promoting a culture of safe work habits. Candidates with an associate or bachelor’s degree and intermediate knowledge of hotel operations are preferred, highlighting the importance of formal hospitality education and operational experience. The role expects flexibility in work schedules, including holidays, weekends, and varying shifts, reflecting the hospitality industry's dynamic nature. HHM Hotels offers a rewarding career path with advancement opportunities leading to General Manager, Area General Manager, and Regional Director of Operations roles. Overall, this position is ideal for proactive hospitality leaders passionate about service excellence, team development, and sustainable business practices within a reputable hotel management company.