Director of Operations

The Peninsula Beverly Hills is a renowned luxury hotel with a distinguished reputation built over more than thirty-five years. Known for doing things differently, this hotel excels not only through its unparalleled luxury but by deeply understanding and anticipating the needs of its guests. The establishment believes that genuine hospitality is not something scripted but is found in the attention given to the smallest details and in creating experiences that guests might never even see but will always remember. The Peninsula Beverly Hills balances being large enough to provide ambitious and innovative services while retaining the intimacy where every decision is impactful. Their inclusive environment welcomes families across generations and celebrates culture, food, art, and beauty, striving to make guests feel genuinely at home. The hotel is committed to pushing the boundaries of what a luxury hotel can be by nurturing talent, fostering a culture of growth, and creating experiences that feel original and inspired.

The role of Director of Operations at The Peninsula Beverly Hills is a unique and influential position that goes beyond traditional operational management. This leadership role is about bringing the hotel to life every day by fostering an environment where employees can thrive and guests feel truly cared for. As part of the Executive Committee, the Director of Operations helps shape the hotel’s culture, performance, and daily rhythm, working closely with all operational leaders to solve problems, identify opportunities, and encourage forward-thinking solutions. This role requires a passion for hospitality, commercial insight, and a commitment to excellence through thoughtful decisions and strong collaboration. The Director of Operations leads the day-to-day hotel operations, focusing on delivering exceptional guest experiences and achieving meaningful business results. Key responsibilities include coaching and developing leaders, managing projects from concept to execution, and maintaining the highest standards of quality, safety, and compliance. The ideal candidate is driven, curious, and motivated to innovate within a luxury hotel context while upholding the core values of genuine hospitality and detailed care. This position is full-time, located in Beverly Hills, with a salary of $170,000 plus an Excom Bonus. The Peninsula Beverly Hills is also an equal opportunity employer, welcoming applicants legally authorized to work in the United States.