Director of Operations

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $115,000.00 - $125,000.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career development opportunities

performance bonuses

Retirement Plan

Employee wellness programs

Job Description

HHM Hotels is a respected and well-established company in the hospitality industry, known for operating a diverse portfolio of hotels offering exceptional accommodations and services. With a strong commitment to quality, guest satisfaction, and sustainable business practices, HHM Hotels emphasizes a people-first approach, reflected in their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. HHM Hotels focuses on cultivating a workplace culture that encourages growth, excellence, and responsiveness to both guests and team members alike.\n\nThe company is currently seeking a dedicated and experienced Hotel Department Manager to supervise and manage various hotel departments, ensuring that operations align with the highest standards of service and hospitality. This full-time position offers a competitive annual salary range of $115,000 to $125,000, reflecting the responsibility and importance of the role within the company. This role serves as a vital link between the management team and front-line staff, contributing directly to the overall guest experience and hotel operational success.\n\nAs a Hotel Department Manager at HHM Hotels, you will oversee the execution of hotel operations including but not limited to staffing, training, scheduling, budgeting, and customer service. The position entails working closely with the General Manager in preparing forecasts and understanding financial reports to optimize revenue and control expenses. Attention to guest satisfaction scores and brand standards is crucial, as you will be expected to take proactive measures to elevate the hotel’s service levels continuously. Your leadership will extend to hiring and developing associates, coaching team members, and ensuring compliance with company policies and safety regulations. You will also be responsible for overseeing critical operational functions such as property accounting, payroll coordination, audit compliance, and maintenance of front office systems. This managerial role demands a highly organized, detail-oriented, and customer-focused leader who can effectively manage multiple departments and initiatives concurrently.\n\nThe Hotel Department Manager position at HHM Hotels also offers a clear career progression pathway, including potential advancement to General Manager, Area General Manager, and Regional Director of Operations. This progression reflects HHM Hotels’ strong commitment to internal promotion and professional development for employees who demonstrate leadership excellence and operational success.\n\nOverall, this opportunity is ideal for hospitality professionals seeking a challenging and rewarding managerial position at a company that values people, sustainability, and operational excellence. Joining HHM Hotels means becoming part of a team where your contributions directly impact guest experience, operational efficiency, and business growth, all within a supportive and dynamic work environment.

Job Requirements

Associate or Bachelor’s degree preferred
Intermediate knowledge of overall hotel operations

Job Qualifications

Associate or Bachelor’s degree preferred
Intermediate knowledge of overall hotel operations

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
Coordinate with corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management