Director of Operations

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence and outstanding guest experiences. As a multinational diversified hospitality company, Marriott International operates a broad portfolio of hotels and related lodging facilities including luxury brands such as JW Marriott, which combines sophisticated luxury with exceptional service standards. Marriott Hotels aim to innovate hospitality continually, elevating guest comfort across their locations worldwide. At Marriott, the team embodies the brand's promise of "Wonderful Hospitality. Always.", consistently delivering heartfelt, forward-thinking service that supports an enduring legacy of excellence.

The JW Marriott, part of Marriott International's prestigious luxury portfolio, manages more than 100 exquisite properties situated in gateway cities and distinctive resort destinations globally. The brand emphasizes the wellbeing and development of its associates, fostering a community-oriented workplace, promoting inclusiveness, diversity, and personal growth. JW Marriott is dedicated to providing unique opportunities for training, recognition, and career advancement in a luxury setting that prioritizes holistic well-being. Associates at JW Marriott uphold qualities of confidence, innovation, authenticity, and intuition, continuing the legacy of company founder J. Willard Marriott through exceptional guest care and supportive work culture.

This full-time management role is located at the iconic Marriott property at 2100 Alaskan Way, Seattle, Washington. The position offers a highly competitive annual salary range of $150,000 to $194,000 along with bonus eligibility, reflecting the high level of responsibility and leadership required. As the strategic business leader of the hotel's operations, this role involves overseeing critical departments such as Front Office, Housekeeping, Food and Beverage, Recreation/Health Club, and Engineering/Maintenance.

The successful candidate will work closely with department heads to devise and execute strategies aligned with the overall brand direction and operational objectives. This role is central to ensuring the hotel's operations meet stringent brand standards and exceed guest expectations, while simultaneously fostering employee satisfaction, optimizing financial performance, and nurturing positive relations with property owners.

Key responsibilities include managing profitability by identifying customer satisfaction drivers and making strategic decisions to navigate the hotel toward its goals. The role also demands strong revenue management skills, monitoring sales performance against budget, reviewing financial reports, coaching teams to control occupancy, wages, and expenses effectively, and holding teams accountable for results.

Leadership is a pivotal aspect of the role where the manager champions the hotel brand’s service vision, aligns team efforts, and communicates departmental goals clearly to achieve desired outcomes. The manager leads initiatives to improve guest experiences by responding to feedback, resolving complaints, and maintaining a visible presence to engage with guests personally.

Human resource management is equally critical, ensuring fair and consistent treatment of employees, promoting open communication, fostering commitment to excellent service, and using performance reviews and feedback mechanisms to drive employee satisfaction and operational excellence. This role also involves managing change effectively by implementing brand and regional initiatives while motivating teams to embrace continuous improvement.

Overall, this leadership opportunity at JW Marriott Seattle offers a dynamic, challenging, and rewarding career path for accomplished hospitality professionals eager to contribute meaningfully to a renowned luxury brand and deliver extraordinary guest experiences while advancing their professional journey.