Director of Operations

Marriott International is a globally renowned hospitality company committed to delivering exceptional guest experiences across its portfolio of luxury hotels and resorts. The Luxury Collection Hotels & Resorts, a distinguished brand within Marriott, boasts over 120 properties worldwide and is dedicated to providing authentic, memorable experiences rooted in the unique cultural heritage of each destination. Located at 2259 Kalakaua Ave, Honolulu, Hawaii, this property epitomizes the blend of tradition and modern luxury that defines The Luxury Collection. Marriott International prides itself on fostering a diverse and inclusive work environment where associates are valued for their unique backgrounds and contributions. The company offers relocation assistance and emphasizes equal opportunity employment, supporting employees across all levels to reach their full potential.

This full-time management position offers a competitive annual salary ranging from $169,000 to $247,800, plus bonus eligibility. It requires strategic oversight of hotel operations, encompassing Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. The General Manager acts as the strategic business leader responsible for aligning departmental strategies with brand standards and corporate objectives. They ensure customer satisfaction, optimize operational efficiencies, maximize financial performance, and maintain positive owner relations. This role demands a leader with experience preferably in luxury-branded service and senior leadership. The successful candidate will develop and implement comprehensive property-wide strategies to exceed guest and employee expectations while delivering a strong return on investment.

Key responsibilities include managing profitability by analyzing guest satisfaction drivers and executing decisions to achieve goals, managing revenue targets by monitoring sales performance and controlling expenses, leading department teams in championing the brand’s service vision, overseeing the guest experience through direct interaction and feedback analysis, and managing human resources activities to foster a motivated and high-performing workforce. The General Manager communicates clear departmental goals, addresses problem areas proactively, and supports continuous improvement initiatives. This position highlights the importance of employee engagement, promoting fairness, constructive feedback, consistent communication, and accountability through performance reviews and open-door policies.

Candidates should have a minimum of a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related field, coupled with at least four years of relevant experience; alternatively, a 4-year bachelor’s degree with two years of experience is acceptable. Relocation assistance is available, supporting candidates who wish to join this prestigious property in Honolulu. Marriott’s commitment to equality ensures that all applicants will be considered without discrimination on the basis of disability, veteran status, or other protected characteristics.

Joining The Luxury Collection at Marriott offers a unique opportunity to be part of a global team dedicated to luxury hospitality, cultural storytelling, and creating cherished memories for discerning travelers. This is an inspiring role for a dynamic and strategic hospitality leader seeking to elevate their career within one of the world’s most respected hotel brands.