Director of Operations

Capriotti's is a rapidly expanding fast casual restaurant brand known for its commitment to extraordinary guest experiences, operational excellence, and a strong company culture rooted in passion and integrity. Established with a mission to bring exceptional sandwiches and hospitality to communities, Capriotti's has grown into one of the fastest-growing brands in the industry, recognized for valuing people as much as products. With multiple locations across the country, the brand fosters a family-like environment where team members and leaders work together to achieve shared success and profitability. The company places immense emphasis on building trust, promoting genuine interactions, and maintaining operational standards that exceed expectations. It is a place where innovation, leadership development, and teamwork converge to create a thriving workplace and memorable customer experiences.

Capriotti's is currently growing in Reno, NV, and is seeking a dedicated Director of Operations to provide hands-on leadership for multiple restaurant locations in the city. This role is crucial in overseeing daily operations, developing talented management teams, and driving operational strategies that support efficient growth and profitability. The ideal candidate is a dynamic multi-unit restaurant leader who thrives in a fast-paced environment and values leading by example on the frontline. Responsibilities include mentoring general managers, optimizing operational and financial performance, maintaining brand compliance, and fostering an exceptional culture throughout the market.

This position offers more than just a desk job; it requires a passionate leader who is present in the restaurants, capable of inspiring teams through action, and committed to building a positive work environment. The role involves frequent travel within the Reno market and possibly overseeing multiple restaurant teams to ensure consistency and excellence across all locations. Capriotti's supports growth and development with relocation assistance for qualified candidates, competitive salary packages, performance bonuses, health benefits, paid time off, and clear career growth paths.

By joining Capriotti’s as the Director of Operations, you become part of a team that not only values profitability and operational excellence but also deeply invests in its people and culture. You will have the opportunity to make a genuine impact by leading key growth initiatives and shaping the future of a respected and loved restaurant brand. The company’s core values—Passion, Family, Integrity, Profitability, and Genuineness—define every aspect of work and leadership here, ensuring that every leader is aligned with the mission of being extraordinary. If you are an experienced multi-unit operator looking for a challenging yet rewarding leadership role with a growing, culture-driven brand, this position in Reno provides the perfect platform to advance your career and lead with purpose.