Director of Operations

Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service and extensive portfolio of hotel brands. Among these brands, JW Marriott represents the luxury segment, offering sophisticated and high-end experiences across more than 100 properties in gateway cities and distinguished resort locations around the world. JW Marriott prides itself on placing associates first, believing that happy employees lead to happy guests. The company fosters a supportive and engaging work environment where associates are encouraged to be confident, innovative, genuine, and intuitive, all while honoring the legacy of the brand’s founder, J. Willard Marriott. JW Marriott’s culture promotes training, development, recognition, and holistic well-being, embracing diversity and camaraderie among team members. Joining JW Marriott means becoming part of a respected global team committed to exceptional hospitality and continuous innovation in a luxury environment.

The role in question is a Management position located at 4711 Best Rd, College Park, Georgia. This full-time position falls under the Rooms & Guest Services Operations category and offers an attractive annual salary range of $133,000 to $171,000, with eligibility for bonuses. The role is not remote and involves strategic business leadership for the hotel's operations. The successful candidate will oversee multiple departments including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Working closely with department heads, the incumbent will develop and implement strategies that align with the brand’s service standards and initiatives. Responsibilities include ensuring employee satisfaction, meeting brand and customer expectations, optimizing revenue growth, and maximizing financial performance for the hotel. The position also requires building and maintaining positive owner relations while fostering an operational culture that drives guest satisfaction and employee commitment.

Key aspects of this leadership role include managing profitability by understanding and communicating guest satisfaction drivers, analyzing service trends, and making strategic decisions to meet goals. The candidate will monitor sales performance against budget, coach teams on occupancy, rates, wages, and expenses, and ensure operational alignment with brand strategies. Leading the operations and department teams involves championing the brand’s service vision, establishing clear communication, and enabling employees to understand performance results. The candidate will oversee guest experience management by reviewing feedback, handling complaints, staying visible to guests, and maintaining an atmosphere that exceeds expectations. Additionally, the role demands active management of human resources functions including fostering fairness, ongoing communication, performance evaluations, staff motivation, handling disciplinary procedures, and implementing change to align with brand and regional initiatives. Marriott International values equal opportunity employment and encourages applications from diverse backgrounds, ensuring a workplace free from discrimination. JW Marriott offers a unique opportunity to join a luxury hospitality brand devoted to service excellence and associate well-being, promising a fulfilling and dynamic career path where one can thrive and contribute to an esteemed global legacy.