Director of Operations

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

The opportunity to join a prominent hotel company that values excellence in hospitality, customer service, and operational management is an exciting prospect for any hospitality professional. This organization is a distinguished player in the hotel industry, known for its commitment to delivering exceptional guest experiences through well-managed properties and dedicated staff. As a key player in the hospitality sector, the company upholds strong core values encapsulated in its belief statement: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles guide all employees in fostering a culture of service, responsiveness, and high standards.

This position involves supervising and managing various hotel departments, ensuring that daily operations run smoothly and in alignment with the company’s brand standards and hospitality goals. The role is essential to maintaining operational excellence, improving guest satisfaction, and achieving optimized financial performance through effective forecasting, budgeting, and resource management. Reporting to the General Manager, this role plays a vital part in supporting overall property success by overseeing staffing, training, service quality, and operational procedures.

The candidate for this role will have the opportunity to advance within the organization, with a clear career progression path including General Manager, Area General Manager, and ultimately Regional Director of Operations. This role demands a dynamic leader capable of balancing multiple responsibilities across different hotel functions while fostering teamwork and addressing challenges proactively. The position requires working with various teams, including marketing and sales, to implement strategies that drive occupancy and revenue.

Key responsibilities include managing associate performance, ensuring compliance with safety and sustainability protocols, overseeing accounting functions such as accounts payable and receivable, payroll coordination, and internal audit standards. This role requires active participation in the hotel’s safety committee and adherence to environmental sustainability efforts through the company’s EarthView program.

The work environment can be dynamic and demanding, requiring flexibility to work varying hours, including holidays and weekends. Physical tasks such as standing for extended periods, walking, pushing, lifting (up to 25 pounds), bending, stooping, kneeling, and crouching may be necessary. The company offers a supportive and engaging workplace that fosters professional growth and development, emphasizing a culture where employees are encouraged to own their responsibilities and contribute to excellence in service delivery.

In sum, this role offers an excellent platform for hospitality professionals who seek to expand their managerial capabilities in a reputable hotel chain committed to guest satisfaction, associate development, and operational success. Candidates who are passionate about delivering top-tier hospitality, adept at managing multi-department functions, and eager to contribute to a culture of continuous improvement will find this opportunity highly rewarding.

Job Requirements

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Ability to work varying schedules including holidays, weekends, and alternate shifts
Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Commitment to company core values and safety standards

Job Qualifications

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Proven leadership skills
Strong communication and interpersonal skills
Ability to manage multiple departments and functions
Experience in budgeting and forecasting
Knowledge of hospitality industry standards
Problem-solving and conflict resolution skills

Job Duties

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax
Coordinate with corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management