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Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Employee wellness programs
Job Description
The hiring establishment is a reputable hotel known for its commitment to outstanding guest service and hospitality. With a focus on creating memorable experiences for all guests, the hotel prides itself on a warm, welcoming atmosphere paired with excellent facilities and a dedicated team. This hotel caters to a diverse clientele, including business travelers, tourists, and families, offering a range of amenities and first-class services tailored to meet the unique needs of every guest. Operating in the competitive hospitality industry, the hotel maintains high standards of professionalism and guest satisfaction, seeking to enhance each visitor's stay through attentive care and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in front office management or related hospitality role
- Proficiency in using computer systems and hotel management software
- Strong verbal and written communication skills
- Ability to sit for prolonged periods and occasionally lift up to 25 pounds
- Willingness to work in a standard office environment
- Ability to stand, walk, bend, reach and carry items occasionally
- Ability to work collaboratively in a team environment
Job Qualifications
- Experience in hotel front office operations
- Proven leadership and team management skills
- Strong customer service and communication abilities
- Proficiency with the MICROS system or similar hotel management software
- Ability to handle guest complaints effectively
- Excellent organizational and multitasking capabilities
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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