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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $98,400.00 - $160,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid PTO
medical health care
401k and company match after 1 year
paid FamilyBonding Time
Adoption assistance
discounted and complimentary rooms at Hyatt locations
free colleague meals
Discount parking during shifts
Job Description
Andaz San Diego is a distinguished boutique lifestyle hotel situated in the vibrant heart of the City’s historic Gaslamp Quarter. Renowned for blending contemporary design with energetic social spaces, this hotel offers guests a unique and sophisticated urban experience. Established in 1913 for the World’s Fair celebrating the Panama Canal, it boasts a rich architectural heritage that has been carefully preserved to provide stimulating environments for modern travelers. Overlooking downtown San Diego, the hotel is ideally located near some of the city’s most dynamic nightlife, diverse dining options, and prominent cultural attractions. Its standout feature includes the Gaslamp Quarter’s largest... Show More
Job Requirements
- Identification proving authorization to work in the United States
- Minimum of 3-5 years experience as an Associate Division or Division head in a full-service hotel environment
- Deep knowledge of Front Office and Housekeeping operations
- Leadership experience overseeing front-of-house Food & Beverage teams
- Ability to analyze and act on financial statements
- Proven leadership and team development skills
- Strong communication and guest-relations abilities
- Experience in boutique or lifestyle hotels preferred
- Proficiency with relevant computer software
- Ability to multitask and manage pressure
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- Minimum of 3-5 years as an Associate Division or Division head in a full-service hotel environment
- Deep knowledge of Front Office and Housekeeping operations within the Rooms Division
- Experience leading front-of-house Food & Beverage teams in restaurant and banquet settings
- Ability to read, interpret, and act on financial statements and operational reports
- Proven leadership skills to inspire and develop hospitality teams
- Strong communication, problem-solving, and guest-relations skills
- Experience in boutique, lifestyle, or independent hotels strongly preferred
- Proficiency with Outlook, Microsoft Word, Excel, PMS and other supportive computer programs
- Experience with Opera Cloud and Evention a plus
- Ability to multitask, remain calm under pressure, and make thoughtful decisions
- Flexible schedule including nights, weekends, and holidays
Job Duties
- Oversee all Rooms Division functions including Front Office, Guest Services, and Housekeeping ensuring exceptional service delivery and operational efficiency
- Provide leadership to the hotel's front-of-house restaurant and banquet operations ensuring seamless service, brand alignment, and revenue optimization
- Analyze, interpret, and act on financial statements, forecasts, labor reports, and departmental P&Ls to drive profitability
- Mentor, coach, and develop department heads and supervisors fostering a culture of accountability, empowerment, and service excellence
- Champion guest satisfaction initiatives, resolve escalated issues, and ensure brand-consistent service standards across all touchpoints
- Partner with Finance, Sales & Marketing, Security, Engineering, and Revenue teams to support hotel-wide goals and initiatives
- Ensure adherence to safety, cleanliness, brand, and regulatory standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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