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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $136,000.00 - $196,350.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development opportunities
Job Description
W Hollywood, located at 6250 Hollywood Blvd in Hollywood, California, is a distinguished luxury hotel that operates under the renowned W Hotels brand by Marriott International. As part of Marriott International's expansive global portfolio, W Hotels is celebrated for its innovative and vibrant approach to luxury hospitality. The brand emphasizes experiential stays, blending cutting-edge design with exceptional service to create an environment where guests can ignite their curiosity and expand their worlds. At W Hollywood, guests experience a unique fusion of glamour, entertainment, and style right in the heart of one of the world's most iconic cities.
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Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Proven management experience
- Strong communication skills
- Ability to handle guest issues and complaints
- Leadership experience in hotel operations
- Knowledge of operational budgeting and revenue management
- Ability to foster teamwork and employee engagement
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years of relevant experience
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of relevant experience
- Experience in guest services, front desk, housekeeping, sales and marketing, or related professional area
- Strong leadership and team management skills
- Ability to develop and execute operational strategies
- Experience with financial performance monitoring and revenue management
- Excellent communication and interpersonal skills
- Demonstrated ability to manage guest satisfaction and resolve complaints
- Proficiency in facilitating employee development and performance management
- Knowledge of industry standards and local operating procedures
- Commitment to diversity and inclusion in the workplace
Job Duties
- Functions as the strategic business leader of hotel operations
- Develops and implements departmental strategies aligned with brand service strategy
- Oversees multiple departments including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage, Engineering/Maintenance
- Monitors hotel operations sales performance against budget and financial targets
- Coaches and supports operations team to manage occupancy, rate, wages, and controllable expenses
- Reviews guest feedback and ensures corrective action is taken
- Handles guest problems and complaints effectively
- Champions the brand’s service vision and fosters alignment among hotel leadership teams
- Conducts performance appraisals and holds staff accountable for results
- Facilitates open communication and employee engagement
- Implements and enforces property policies fairly and consistently
- Drives operational change and business initiative implementation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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