Director of Operations

W Hollywood, located at 6250 Hollywood Blvd in Hollywood, California, is a distinguished luxury hotel that operates under the renowned W Hotels brand by Marriott International. As part of Marriott International's expansive global portfolio, W Hotels is celebrated for its innovative and vibrant approach to luxury hospitality. The brand emphasizes experiential stays, blending cutting-edge design with exceptional service to create an environment where guests can ignite their curiosity and expand their worlds. At W Hollywood, guests experience a unique fusion of glamour, entertainment, and style right in the heart of one of the world's most iconic cities.

The hotel offers a compelling blend of premier accommodations, world-class dining, entertainment venues, and state-of-the-art recreational facilities. All of these elements reflect the brand’s focus on originality, innovation, and forward-thinking hospitality that continuously reinvents luxury standards. W Hollywood is committed to delivering memorable experiences to its guests by facilitating a culture that celebrates diversity, creativity, and inclusion. Their team dynamics foster an environment that empowers associates to thrive both personally and professionally, embodying a service philosophy known as Whatever/Whenever, which champions flexibility and responsiveness to guest needs.

This full-time, management-level role is central to maintaining and enhancing the hotel’s operation excellence. With an annual salary range between $136,000 and $196,350 and eligibility for bonuses, this position holds significant responsibility in overseeing multiple departments including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The role is designed for a strategic leader who can work collaboratively with department heads to develop and implement operational strategies that align with the brand’s objectives and exceed guest expectations.

As the strategic business leader of Hotel Operations at W Hollywood, the incumbent will focus on maximizing the financial performance of the departments, optimizing guest satisfaction, and ensuring employee engagement and development. The holder of this position directly influences the hotel’s profitability by managing revenue goals, operational budgets, staffing efficiencies, and service quality. They play a pivotal role in cultivating positive relationships with ownership while driving initiatives that position the hotel as a leading luxury destination.

Key responsibilities include developing operational strategies in alignment with brand business strategies, analyzing service issues, monitoring sales performance, and coaching department teams to meet and exceed targeted goals. The role demands hands-on leadership in fostering a culture of employee accountability and open communication while ensuring consistent adherence to brand standards and local operating procedures. The successful candidate will be adept at interpreting guest feedback to make timely, effective improvements, thereby enhancing the overall guest experience.

The position also emphasizes human resources management functions such as employee development, performance evaluations, disciplinary procedures, and fostering an inclusive and equitable workplace. The candidate will champion operational change, drive business initiatives, and maintain a highly motivated and committed team dedicated to excellent service and innovation.

Joining W Hollywood means becoming part of a unique hospitality environment driven by a passion for creativity and the continual pursuit of the best version of oneself. Marriott International’s commitment to equal opportunity employment ensures a supportive and diverse work setting that values each team member’s unique contributions. This management role is an exceptional opportunity to lead one of the most exciting luxury hotels in Hollywood while developing your career within a global hospitality leader.