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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $115,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Professional development opportunities
Job Description
The hiring establishment is a well-regarded hotel known for its commitment to delivering outstanding guest experiences through excellent service and operational efficiency. This hotel operates within the hospitality industry and prides itself on maintaining high standards in guest contact departments such as housekeeping, reservations, and front desk operations. With a focus on luxury, comfort, and customer satisfaction, the hotel aims to foster a welcoming environment for guests and a supportive workplace for its staff. Established as a prominent player in the hospitality sector, the hotel leverages a team-driven culture that values leadership, communication, and operational excellence to maintain its reputation... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel operations and accounting management
- Ability to work under pressure in a high-stress environment
- Strong work ethic and self-initiative
- Ability to manage multiple tasks simultaneously and meet deadlines
- Ability to maintain confidentiality with staff and guests
- Regular attendance
- Ability to work varying schedules based on business needs
- Physical ability to stand, sit, walk, bend, stoop, squat, lift 50 pounds, push and pull carts
- Good communication skills both written and verbal
- Ability to direct evacuations in emergencies
- Ability to work prolonged periods at a desk
- Visual and auditory abilities to perform job functions
- Reasonable accommodations available for disabilities
Job Qualifications
- Experience in hotel operations
- Experience in accounting management
- Leadership experience in a management role
- Computer proficiency with PMS systems
- Working knowledge of manual front desk procedures
- Strong customer service skills
- Proven problem-solving abilities
- Good verbal and written communication skills
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- Responsible for overall budget approval authority for operational departments
- Monitor all room related systems that impact the guest directly to ensure proper procedures are in place and followed
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact
- Ensure guest reservation policies, standards and procedures are met
- Ensure the effective resolution if any complaints, challenges occur
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- Understand and apply the applicable Franchise and management's Standard Operating Procedures
- Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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