Director of Operations

The Royal Hawaiian, a Luxury Collection Resort, is an iconic and prestigious hotel located on the beautiful shores of Waikiki in Honolulu, Hawaii. Known affectionately as the "Pink Palace of the Pacific," this historic property blends rich Hawaiian culture and heritage with the highest standards of luxury hospitality. As part of Marriott International’s Luxury Collection Hotels & Resorts portfolio, The Royal Hawaiian offers guests an authentic, evocative experience that combines timeless elegance with modern comfort and exceptional service. This world-renowned resort provides guests with an unparalleled opportunity to immerse themselves in the beauty, history, and cultural richness of the Hawaiian Islands while enjoying the sophisticated amenities and personalized hospitality that define a luxury resort experience. Marriott International is a global leader in the hospitality industry, committed to inclusivity, diversity, and providing exceptional career opportunities for its associates worldwide. The Luxury Collection boasts over 120 unique and celebrated properties across more than 35 countries, each embodying distinctive local charm and offering unforgettable guest experiences. At The Royal Hawaiian, the emphasis is on delivering genuine, anticipatory service that captures the spirit of the destination.

The role of Hotel Operations Manager at The Royal Hawaiian is a full-time, senior management position responsible for overseeing the strategic and operational aspects of the hotel’s core departments including Front Office, Recreation and Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Reporting to executive leadership, the Hotel Operations Manager plays a crucial role in shaping and executing operational strategies that align with the brand’s service standards and business goals. This individual leads department heads to ensure that each team not only meets but exceeds guest expectations by delivering high-quality products and services. A key focus of this role involves managing profitability through thoughtful revenue and expense controls while enhancing employee satisfaction to promote an engaged and motivated workforce. The position also entails cultivating positive relationships with property ownership and ensuring that long-term objectives concerning brand reputation and financial returns are met.

This position offers a competitive annual salary ranging from $169,000 to $247,800, with bonus eligibility based on performance. Relocation assistance is available to facilitate the transition for the ideal candidate. Preferred candidates will have luxury-branded service experience and a proven track record in senior leadership roles within the hospitality industry. The successful Hotel Operations Manager will be a strategic thinker and a dynamic leader capable of inspiring cross-functional teams to deliver exceptional results in a fast-paced, prestigious resort environment. Their leadership will ensure The Royal Hawaiian continues to set the standard for luxury hotel operations and guest satisfaction in Hawaii and beyond. This is an exceptional opportunity for professionals passionate about luxury hospitality who seek to join one of the most beloved and culturally significant resorts in the world.