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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $169,000.00 - $247,800.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Career development opportunities
Job Description
The Royal Hawaiian, a Luxury Collection Resort, is an iconic and prestigious hotel located on the beautiful shores of Waikiki in Honolulu, Hawaii. Known affectionately as the "Pink Palace of the Pacific," this historic property blends rich Hawaiian culture and heritage with the highest standards of luxury hospitality. As part of Marriott International’s Luxury Collection Hotels & Resorts portfolio, The Royal Hawaiian offers guests an authentic, evocative experience that combines timeless elegance with modern comfort and exceptional service. This world-renowned resort provides guests with an unparalleled opportunity to immerse themselves in the beauty, history, and cultural richness of the Hawaiian... Show More
Job Requirements
- 2-year degree from accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, or related area
- or 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, or related area
- luxury-branded service experience preferred
- experience in senior leadership role preferred
- full-time availability
- ability to relocate if necessary
- strong leadership and communication skills
- eligible to work in the United States
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related major with 4 years relevant experience
- or 4-year bachelor's degree in business administration, hotel and restaurant management, or related major with 2 years relevant experience
- experience in senior leadership role preferred
- luxury-branded service experience preferred
- ability to develop and execute operational strategies
- strong financial acumen in managing revenue and costs
- excellent communication and leadership skills
- commitment to providing exceptional guest service
- capability to analyze guest feedback and implement improvements
Job Duties
- functions as strategic business leader of hotel operations
- develops and implements departmental strategies with department heads
- ensures brand service standards and initiatives are met
- manages profitability by analyzing guest satisfaction key drivers
- makes decisions to achieve property goals
- collaborates with management team to align operational and brand business strategies
- monitors hotel sales performance against budget
- reviews financial statements to assess performance
- coaches operations team on occupancy, wages, and expenses
- reviews wage progress and holds team accountable
- champions brand's service vision among hotel leadership
- develops systems to track guest satisfaction results
- communicates departmental goals clearly
- reviews guest feedback and leads corrective actions
- handles guest complaints
- maintains visible guest interface for feedback
- creates guest-focused atmosphere in rooms and food & beverage areas
- facilitates employee development and fair treatment
- ensures communication within operations teams
- fosters employee commitment to excellence
- integrates guest satisfaction into staff meetings
- sets performance goals and holds staff accountable
- solicits employee feedback and addresses concerns
- enforces property policies and disciplinary processes
- conducts annual performance appraisals
- leads change management and communicates initiatives
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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