Director of Operations

Gainesville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $145,000.00

Work Schedule

Standard Hours

Benefits

competitive base salary

Annual performance incentives

comprehensive health coverage

dental coverage

vision coverage

Generous Paid Time Off

holiday benefits

401(k) plan with Company Match

Supportive company culture

Clear career advancement

Job Description

Join a respected restaurant group dedicated to elevating its brand and fostering lasting positive change within the community and the quick-service restaurant industry. This dynamic and growing organization prides itself on cultivating high-performing teams tasked with delivering exceptional results. The company is deeply committed to creating an inclusive and supportive culture where employees have clear pathways for career advancement and professional growth. With multiple restaurant locations under its umbrella, the group continues to expand its footprint and develop innovative approaches to customer service, operational efficiency, and community engagement. The leadership team values authentic communication, disciplined performance management, and a relentless focus on quality and guest satisfaction. The Director of Operations role presents a remarkable opportunity for a seasoned professional to exercise impactful leadership, guide multi-unit operations, and spearhead strategic initiatives that accelerate business growth and operational excellence. This position offers a competitive base salary complemented by annual performance incentives; comprehensive health, dental, and vision coverage; a 401(k) plan with company match; generous paid time off and holiday benefits; all within a culture that supports and values every team member’s contributions and ambitions.

The Director of Operations will be responsible for enforcing operational and system standards across all restaurant locations while driving recruitment, retention, and succession planning for management roles. This individual will foster a culture marked by hard work, generosity, and collaboration, coaching supervisors and management teams to consistently deliver outstanding quality, service, and cleanliness. As a key leader, the Director will lead continuous improvement efforts across financial performance, human resources, and guest experience metrics. This includes achieving and exceeding annual profit and loss targets by balancing sales growth with cost control. Furthermore, the role requires cultivating strong community ties through brand ambassadorship and local marketing outreach. Effective organizational practices such as scheduling, planning, and goal-setting will be developed and enforced to optimize operations. Ideal candidates will bring more than five years of quick-service restaurant experience, particularly in multi-unit management, with proven success in operational leadership and results delivery. Mastery of regulatory compliance, technology systems including POS network management, and a disciplined yet adaptable approach to leadership are essential. Possession of a current HU Certificate is required. Those passionate about shaping culture, driving operational excellence, and making a tangible impact on the future of a vibrant restaurant group are encouraged to apply and join a team that prioritizes integrity, energy, and shared core values.

Job Requirements

5+ years prior quick-service restaurant experience with 5+ years of multi-unit management
Proven track record of achieving measurable results in operations
Strong, authentic communication and team engagement skills
Highly organized, adaptable, and decisive with excellent multi-tasking ability
Disciplined approach to setting priorities and driving performance improvements
Deep understanding of regulatory requirements including employee safety, immigration, non-discrimination, workers’ compensation, and food safety
Proficient in Microsoft Office
Able to manage POS network and hardware systems and troubleshoot technology issues
Current possession of HU Certificate required
Demonstrated personal integrity, high energy, self-motivation, and commitment to core values

Job Qualifications

5+ years prior quick-service restaurant experience with 5+ years of multi-unit management
Proven track record of achieving measurable results in operations
Strong, authentic communication and team engagement skills
Highly organized, adaptable, and decisive with excellent multi-tasking ability
Disciplined approach to setting priorities and driving performance improvements
Deep understanding of regulatory requirements including employee safety, immigration, non-discrimination, workers’ compensation, and food safety
Proficient in Microsoft Office
Able to manage POS network and hardware systems and troubleshoot technology issues
Current possession of HU Certificate required
Demonstrated personal integrity, high energy, self-motivation, and commitment to core values
Experience developing strong community relationships and local marketing initiatives
Demonstrated ability to identify, recruit, train, and develop high-performing talent

Job Duties

Enforce operational and system standards across all restaurant locations
Drive recruitment, retention, and succession planning for all levels of management
Foster a positive team culture characterized by hard work, generosity, and collaboration
Coach, motivate, and train supervisors and management teams for exceptional quality, service, and cleanliness
Lead continuous improvement across financial, human resource, and guest experience KPIs
Achieve and exceed annual P&L targets, balancing sales growth and cost management
Cultivate strong ties within each community through brand ambassadorship and local outreach
Develop and enforce effective organizational practices, including scheduling, planning, and clear goal-setting