Director of Operations

Pyramid Global Hospitality is a renowned hospitality company that places a strong emphasis on putting people first. With a commitment to fostering a supportive and inclusive work environment, Pyramid Global Hospitality champions diversity, growth, development, and employee well-being across its extensive network of over 230 properties worldwide. This dedication to a People First culture is evident in the company's comprehensive approach to employee development, benefits, and building meaningful relationships. Whether you are beginning your career in hospitality or are an experienced professional, Pyramid Global Hospitality offers a collaborative atmosphere that encourages personal and professional success. Employees benefit from competitive compensation packages and a host of perks such as health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and preferential rates on hotel stays.

One of Pyramid Global Hospitality's cherished properties is the Lake Arrowhead Resort and Spa, situated high in the stunning San Bernardino Mountains at an elevation of 5,174 feet. Surrounded by a vast expanse of Ponderosa Pines, this resort offers guests exclusive access to the pristine Lake Arrowhead, a 780-acre reservoir offering numerous outdoor activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, and ziplining. The resort is more than just an outdoor adventure destination; it boasts comprehensive amenities such as a bar and restaurant, spa and wellness center, outdoor pool, lake beach, and over 23,000 square feet of meeting and event space.

The role available at this property is for a Director of Operations, a critical member of the resort's Executive Committee. This leadership position is responsible for supporting day-to-day operations across all front-of-house resort departments, including seasonal recreational activities. The Director of Operations is tasked with ensuring operational excellence, optimizing efficiency, and driving profitability in line with the resort's standards and goals. A key part of the role involves analyzing guest feedback to implement service improvements and maintaining high standards for cleanliness, safety, and security throughout the property.

The Director of Operations also plays a vital role in fostering a positive company culture by consistently communicating the company's values and leading regular operational meetings. The role requires close collaboration with the General Manager to meet revenue targets and align operational strategies. Staff development is prioritized through identifying training needs and supporting HR-led programs, helping to attract, coach, and engage talent effectively. Labor management is another essential duty, ensuring that productivity levels meet service standards while managing labor flow across departments. With the ability to assist operational departments as needed and monitor revenue streams, the Director of Operations is fundamental to both guest satisfaction and the financial success of the Lake Arrowhead Resort and Spa.

This position offers a competitive salary range between $110,000 and $125,000, reflecting the experience and expertise required. Pyramid Global Hospitality is an equal opportunity employer that values diversity and inclusivity, recognizing that compensation packages are influenced by a variety of candidate-specific factors such as skill set, experience, certifications, and location-based labor cost considerations. Joining Pyramid Global Hospitality as the Director of Operations at Lake Arrowhead Resort and Spa means becoming part of an established and dynamic company that genuinely values its employees and strives to create exceptional guest experiences.