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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a renowned hospitality company that places a strong emphasis on putting people first. With a commitment to fostering a supportive and inclusive work environment, Pyramid Global Hospitality champions diversity, growth, development, and employee well-being across its extensive network of over 230 properties worldwide. This dedication to a People First culture is evident in the company's comprehensive approach to employee development, benefits, and building meaningful relationships. Whether you are beginning your career in hospitality or are an experienced professional, Pyramid Global Hospitality offers a collaborative atmosphere that encourages personal and professional success. Employees benefit from competitive compensation... Show More
Job Requirements
- bachelor's degree or 5+ years of experience in hotel operations or a similar role
- ability to work flexible hours including weekends and holidays
- strong knowledge of hospitality industry standards trends and practices
- excellent leadership communication problem-solving and interpersonal skills
- proven ability to manage budgets analyze financial data and optimize operational performance
- proficiency in property management systems (PMS), point of sale (POS) and Microsoft Office Suite
Job Qualifications
- bachelor's degree or 5+ years of experience in hotel operations or a similar role
- strong knowledge of hospitality industry standards trends and practices
- excellent leadership communication problem-solving and interpersonal skills
- proven ability to manage budgets analyze financial data and optimize operational performance
- proficiency in property management systems (PMS), point of sale (POS) and Microsoft Office Suite
Job Duties
- support the day-to-day operations of all FOH resort departments including seasonal recreation activities to ensure smooth and efficient service delivery
- review guest feedback and implement improvements to enhance service quality
- analyze service issues identify trends and respond to all guest comments in a timely professional manner
- communicate a clear and consistent message regarding the company's culture
- maintain regular weekly operational meetings
- ensure compliance with health safety and environmental regulations
- maintain standards for cleanliness safety and security throughout the property
- identify training needs and coordinate staff development programs with HR guidance
- collaborate with the General Manager to achieve revenue targets and operational goals
- ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
- attract and select talent coach and develop team members and engage and align team members to successfully implement initiatives
- ability to assist operational departments when needed
- review labor schedules and ensure productivity levels are met while still providing excellent customer service
- manage the flow of labor between departments and create an environment of engagement for team members
- monitor revenue streams and identify opportunities for increased profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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