Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $137,000.00
Work Schedule
Standard Hours
Benefits
Commuter assistance
Paid parental leave
Health savings account
Employee stock purchase plan
Disability insurance
Health Insurance
Flexible spending account
Tuition Reimbursement
Paid Time Off
Adoption assistance
Parental leave
employee discount
Life insurance
Job Description
Marriott International is a globally recognized leader in the hospitality industry with a portfolio of diverse brands dedicated to delivering exceptional guest experiences. Among these, the Denver Marriott West located in Golden, Colorado, stands out as a full-service hotel known for its commitment to comfort, luxury, and outstanding service. This hotel caters to both business and leisure travelers, offering well-appointed rooms, conference facilities, recreational amenities, and dining options. Marriott International's philosophy centers around creating a welcoming environment that fosters inclusion, respect, and opportunity for all employees, believing that happy associates drive unparalleled guest satisfaction.
The position available is a full-ti... Show More
The position available is a full-ti... Show More
Job Requirements
- Education from an accredited university in Business Administration, Hotel and Restaurant Management, or related field
- Relevant experience in guest services, front desk, housekeeping, sales and marketing, management operations or a related area
- Proven leadership and management skills
- Ability to analyze service issues and financial performance
- Strong communication and interpersonal skills
- Capability to develop and implement operational strategies
- Commitment to employee satisfaction and guest service excellence
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR
- 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Job Duties
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
- Analyzes service issues and identifies trends
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
- Monitors hotel operations sales performance against budget
- Reviews reports and financial statements to determine hotel operations performance against budget
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
- Develops systems to enable employees to understand guest satisfaction results
- Communicates a clear and consistent message regarding departmental goals to produce desired results
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- Responds to and handles guest problems and complaints
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
- Ensures employees are treated fairly and equitably
- Ensures that regular, ongoing communication is happening in Operations
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
- Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the Peer Review Process
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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