Director of Operations

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $120,000.00 - $130,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee assistance program

Professional development opportunities

Employee Discounts

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hospitality industry. With a dominant presence across key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has firmly established itself as a trusted and influential player. The company continues to expand its reach internationally, including strategic growth within Europe, Latin America, and the Caribbean. Boasting a portfolio exceeding $20 billion in asset value and generating over $5 billion in cumulative revenues, Highgate provides comprehensive expertise spanning every phase of the hospitality property cycle, including... Show More

Job Requirements

At least 6 years progressive experience in hotel or related field
or a 4-year college degree and at least 4 to 5 years of related experience
or a 2-year college degree and at least 5 to 6 years of related experience
Long hours sometimes required
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently for physical tasks
Must maintain a warm and friendly demeanor
Must communicate effectively verbally and in writing with all levels of employees and guests
Must be effective at listening understanding and clarifying concerns
Must be able to multitask and prioritize departmental functions
Must approach encounters with guests and employees in an attentive friendly courteous and service-oriented manner
Must attend all hotel required meetings and trainings
Must participate in management on duty coverage as required
Must maintain regular attendance according to hotel standards
Must maintain high standards of personal appearance and grooming including wearing nametags
Must comply with hotel standards and regulations for safe and efficient operations
Must maximize productivity efforts and assist in problem solving
Must be effective in handling problems including anticipating preventing identifying and solving problems
Must understand and evaluate complex information from various sources
Must maintain confidentiality of information
Must perform other duties as requested by management

Job Qualifications

At least 6 years progressive experience in hotel or related field
or 4-year college degree and 4 to 5 years related experience
or 2-year college degree and 5 to 6 years related experience
Must maintain a warm and friendly demeanor
Effective verbal and written communication skills
Ability to listen understand and clarify concerns
Ability to multitask and prioritize
Attend all hotel required meetings and trainings
Participate in management on duty coverage
Maintain regular attendance as per standards
Maintain high standards of personal appearance and grooming
Comply with hotel policies and procedures
Effective problem handling skills
Ability to understand and evaluate complex information
Maintain confidentiality
Perform additional duties as requested

Job Duties

Focus on front office operation including training scheduling daily duties
Tour the operating departments daily making adjustments as needed via department heads
Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
Meet all financial review dates and corporate directed programs timely
Hold monthly financial review with department managers and supervisors
Ensure department heads maintain budgeted productivity and standard accounting procedures
Develop managers for future advancement through competency and corporate training
Participate in management on duty coverage as scheduled
Maintain contact with and monitor management trainees development
Adhere to Highgate policies and train new managers for compliance
Oversee and assist in budget process as required
Ensure training in service standards occurs in each department
Create a positive team-oriented environment focusing on guest through employee development
Inspect rooms regularly with Housekeeping Manager and Property Engineer
Ensure complete processing of invoices daily using A/P process
Ensure financial documents are submitted monthly as per accounting calendar
Ensure cleanliness and maintenance of property via inspections and preventive maintenance
Ensure employees are attentive friendly courteous and efficient
Forecast financial position monthly estimating revenues and expenses
Prepare and conduct management interviews and follow hiring procedures
Interview final candidates for vacant management positions
Perform department manager performance appraisals
Motivate coach counsel and discipline management personnel
Perform other duties as requested by senior management
Ensure employees receive fair and equitable treatment
Meet clients on property to assist sales effort
Be present in public areas during peak times greeting guests
Ensure hotel safe procedures and audits are followed
Conduct monthly credit meetings and handle credit policies
Complete corporate training and become certified trainer
Ensure scheduled meetings take place on property
Supervise all food and beverage personnel
Respond to guest complaints timely
Prepare food and beverage budget and monitor performance
Monitor industry trends and maintain profitable operations
Work with Executive Committee on food and beverage issues
Keep supervisor informed of all issues requiring attention
Coordinate and monitor loss prevention in food and beverage
Submit reports timely
Organize and conduct regular department meetings
Monitor quality of service and product
Cooperate in menu planning and preparation
Ensure timely purchase of food and beverage items within budget
Oversee employee cafeteria operations
Ensure compliance with liquor laws health and sanitation regulations
Ensure departmental compliance with SOPs
Train department heads on SOPs and job tasks
Attend and conduct departmental and hotel training
Interview front-of-house food and beverage candidates and follow hiring standards
Conduct and attend required meetings including pre and post convention
Ensure overall guest satisfaction

Job Location

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