Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $125,000.00 - $145,000.00
Benefits
Tiered medical plans
Disability insurance
tiered ppo dental plans
voluntary supplemental medical plans
Vision Insurance
Paid holidays
Employee assistance program
pto and sick pay
Flexible Spending Account (FSA)
401K matching program
Life and AD&D insurance
Pre-Tax Commuter and Parking Benefits
Job Description
Hotel Zoe is a distinguished boutique hotel located in the heart of San Francisco's iconic Fisherman's Wharf. Renowned for its unbeatable location, exceptional cuisine, and award-winning service, the hotel stands out with its whimsical spirit and sophisticated hideaway concept. As a proud member of the EOS Hospitality Group, Hotel Zoe operates with core values centered on shared accountability, humility and kindness, creative problem solving, collaboration and community, and a commitment to doing well and doing good. This ethos fuels its reputation as a premier destination that combines luxury with a welcoming, personalized guest experience. Hotel Zoe offers competitive salaries along... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years of progressive leadership experience in the operations division or similar role in a luxury or boutique hotel setting
- Proven track record of driving guest satisfaction and operational success
- Exceptional leadership, communication, and organizational skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Passion for delivering personalized service in a sophisticated environment
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years of progressive leadership experience in the operations division or similar role in a luxury or boutique hotel setting
- Proven track record of driving guest satisfaction and operational success
- Exceptional leadership, communication, and organizational skills
- Proficiency in hotel management systems and Microsoft Office Suite
- Passion for delivering personalized service in a sophisticated environment
Job Duties
- Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards
- Monitor guest feedback channels and respond proactively to address concerns or enhance experiences
- Collaborate with other departments to create personalized experiences that align with the hotel's sophisticated hideaway concept
- Oversee all aspects of Front Office, Housekeeping, Food & Beverage and Engineering operations
- Develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue
- Manage budgets, control costs, and ensure financial goals for all departments are achieved
- Recruit, train, and mentor a dedicated team committed to delivering world-class service
- Foster a culture of collaboration, empowerment, and continuous improvement within all departments
- Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction
- Ensure all department operations comply with hotel policies, local regulations, and safety standards
- Maintain a pristine and welcoming environment in all guest areas
Job Location
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