Director of Membership Sales

The Merchant Building is a visionary 32-story mixed-use development located in the heart of Columbus, Ohio. This transformative project will feature a luxury hotel, private residences, and an exclusive members club, set to open in 2027. Anchored by the historic North Market, one of the city’s most beloved landmarks, the Merchant Building epitomizes the spirit of the community and the vibrant cultural renewal underway in Columbus. The development blends the rich history of American resilience, dedication, and commerce with modern design and service excellence to create a vertical neighborhood where living, hospitality, wellness, work, and community seamlessly converge. Residents and members will enjoy a refined and private lifestyle with unparalleled amenities, creating a unique hospitality-centered living experience that combines luxury with genuine care and craftsmanship.

Within this distinguished setting, the role of Director of Membership Sales is pivotal to the continued growth and success of the Merchant Building’s members club. This full-time position, offering an annual salary range of $110,000 to $120,000, is tailored for a dynamic hospitality professional with strong sales expertise and a passion for cultivating meaningful community connections. The Director of Membership Sales acts as a key ambassador for the club, charged with driving membership growth through strategic sales planning, personalized outreach, and exceptional service delivery. This role requires a leader who can not only strategize and implement effective sales campaigns but also inspire and mentor teams across sales, marketing, and membership services to fulfill business objectives.

The responsibilities of the Director of Membership Sales span several critical areas, including sales and business development, leadership, marketing, and community engagement. This professional will architect comprehensive sales strategies that capture new members and business across corporate, group, and leisure segments while fostering strong relationships with local businesses, travel partners, and community organizations. The role also demands a creative leader who can inspire collaboration and innovation among internal teams and maintain brand consistency through coordinated marketing efforts. Additionally, the Director will oversee membership program operations from acquisition to retention, ensuring a vibrant, engaged member base by designing unique member experiences and personalized service opportunities.

This role offers the chance to be a vital part of an exciting luxury lifestyle destination that prioritizes hospitality, design, and cultural connection. The ideal candidate thrives in a fast-paced, evolving environment and skillfully balances strategic leadership with hands-on execution. Beyond the competitive salary, Makeready LLC, the parent company, provides an extensive benefits package that supports employee well-being, including medical, dental, and vision insurance, paid time off with flexibility, parental leave, pet insurance, and financial benefits like 401(k) matching and student loan repayment assistance.

Joining the Merchant Building team means becoming part of a forward-thinking organization driven by an ethos of making life better through exceptional care, craft, and service. If you are passionate about hospitality sales, community engagement, and leading high-performing teams, this opportunity offers a compelling platform to advance your career in an innovative and culturally significant setting.