Director of Member Dining & Beverage Services

West Bloomfield Township, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Shenandoah Country Club is a prestigious private club renowned for its commitment to excellence in member services and hospitality. Located in a prime area, the club offers a range of amenities including golf, dining, and social events, catering to a discerning membership base. With a rich history and dedication to providing an exceptional experience, Shenandoah Country Club prides itself on maintaining high standards in all aspects of its operations, especially in dining and beverage services.

The Director of Member Dining & Beverage Services at Shenandoah Country Club plays a crucial leadership role, responsible for overseeing the entire front-of-house operations including the Member Dining Room and all club bar outlets. This role reports directly to the Assistant General Manager (AGM) and is pivotal in ensuring the delivery of outstanding service quality that aligns with the club's values and expectations. The position demands a strategic leader who can manage both people and operational processes effectively to create a welcoming and refined atmosphere for members and guests alike. The Director will ensure all service standards are met with professionalism and hospitality, fostering a high-performance, collaborative culture among staff.

This leadership role encompasses a broad range of responsibilities including staff recruitment, training and development, as well as managing financial aspects such as labor costs and beverage procurement. The ideal candidate will be proactive in addressing member feedback, maintaining inventory controls, and ensuring compliance with regulatory standards concerning alcohol service and safety. They will work closely with culinary and executive management to integrate beverage programs and dining experiences that enhance member satisfaction and participation in club offerings.

Additionally, the Director will lead initiatives to continually improve operational effectiveness through regular training sessions, performance evaluations, and implementing standard operating procedures. They are expected to maintain visibility during peak service times, engaging directly with members to nurture positive relationships and provide personalized service that reflects Shenandoah Country Club’s esteemed reputation. This role requires flexibility in work hours including evenings, weekends, and holidays to meet club operational demands.

Professional growth is encouraged through participation in industry associations such as the Club Management Association of America (CMAA) and pursuing advanced certifications like Certified Club Manager (CCM) or sommelier qualifications. The Director of Member Dining & Beverage Services is a key driver in not only managing daily operations but also in setting strategic direction to uphold and elevate the club's distinguished hospitality standards, ensuring a memorable and exceptional dining experience for all members and their guests.

Job Requirements

Bachelor's degree in hospitality management or related field preferred
Minimum 5 years of progressive leadership experience in fine dining or club food and beverage operations
Strong knowledge of beverage programs including wine, cocktails, and beer
Proven ability to lead, motivate, and develop front-of-house teams
Excellent communication and interpersonal skills
Experience with labor and cost management
Ability to work flexible schedules including evenings, weekends, and holidays
Physical ability to perform tasks such as prolonged standing and lifting up to 50 pounds
Knowledge of compliance with liquor laws and safety regulations
Familiarity with POS systems and scheduling software

Job Qualifications

Bachelor's degree in hospitality management or related field preferred
Minimum 5 years of leadership experience in food and beverage operations within clubs or fine dining
Strong expertise in beverage and dining program management
Effective staff leadership and development skills
Proficient in financial controls related to labor and beverage costs
Excellent problem-solving and customer service abilities
Knowledge of club policies, safety standards, and regulatory compliance
Ability to collaborate with culinary and management teams
Commitment to professional growth through industry certifications and education

Job Duties

Oversee all front-of-house staff in the Member Dining Room and bar operations including servers, bartenders, hosts, and support staff
Recruit, hire, train, coach, discipline, and terminate employees with HR and AGM approval
Maintain communication with AGM on staffing, performance, and operational needs
Foster a positive and high-performance culture rooted in accountability and hospitality
Conduct performance evaluations and support professional development
Create and manage staffing schedules to meet business demands within labor budgets
Approve time and attendance records and ensure accurate shift closings
Ensure daily dining room and bar operations run efficiently from opening to closing
Monitor service pace, cleanliness, table maintenance, and member satisfaction
Address member concerns promptly and escalate to AGM when necessary
Oversee beverage inventory, ordering, and cost control with AGM and Controller
Coordinate maintenance and repair of dining room and bar equipment with Engineering
Maintain visible leadership presence on the floor during peak periods
Engage with members to build relationships and support staff
Ensure polished and personalized service reflecting SCC standards
Track member preferences and proactively enhance service
Refine and enforce Steps of Service including greetings and service flow
Collaborate with Chef on marketing initiatives to drive dining participation
Lead onboarding and continuous training programs for FOH staff
Conduct pre-shift meetings, tastings, menu education, and service refreshers
Develop and maintain training tools, manuals, SOPs, and checklists
Create and administer staff assessments
Oversee beverage programs including cocktails, wine, beer, and seasonal offerings
Partner on menu rollouts and special events with AGM, GM, and Chef
Maintain vendor relationships and evaluate beverage products
Manage labor costs, beverage costs, waste, and inventory variance
Participate in budgeting, forecasting, and P&L reviews
Implement systems and SOPs for financial accuracy and operational consistency
Maintain and update SOPs for dining and bar operations
Coordinate POS setup, menu builds, pricing, and updates with Controller and AGM
Manage scheduling, time-off requests, payroll review, and compliance
Enforce club policies, safety procedures, liquor laws, grooming standards, and professionalism
Ensure compliance with responsible alcohol service and regulatory requirements
Pursue professional development through industry memberships and certifications
Maintain collaboration and communication with AGM on operational decisions
Set and uphold professionalism, warmth, and elevated service standards
Deliver consistent high-quality performance across all dining and bar outlets
Build an engaged, accountable, and well-trained team aligned with SCC service philosophy
Manage departmental resources responsibly while preserving premium service
Perform additional duties as requested by GM or AGM
Work varied schedules including evenings, weekends, and holidays
Perform physical tasks including standing, walking, stair climbing, bending, reaching, lifting
Ability to push, pull, or lift up to 50 pounds
Adapt to repetitive motions and exposure to hot, humid and noisy environments