Director of Maintenance & Facilities

Albuquerque, NM, USA|

Job Overview

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is recognized as New Mexico's premier locally owned hospitality group, deeply committed to honoring culture, community, and people. This established organization is renowned for its luxury hotels and award-winning restaurants that thrive on authentic storytelling, offering guests a distinctive experience enriched by exceptional service and a genuine sense of belonging. Their portfolio reflects a dedication not only to their guests but also to the well-being of their team members and the surrounding neighborhoods. By fostering a culture that believes hospitality is a powerful force for meaningful impact, Heritage Hotels & Resorts invites passionate hospitality professionals to become part of their dynamic family. Their foundational values underscore respect, pride, and a collaborative spirit, setting a high standard for hospitality in the region.

The Clyde Hotel, one of the jewels in the Heritage Hotels & Resorts collection, is currently seeking an experienced Director of Maintenance & Facilities. This leadership role is pivotal in managing one of New Mexico’s most iconic downtown hotels. The position entails comprehensive management of engineering, maintenance, life safety, and overall facilities operations while safeguarding hotel assets and ensuring compliance with applicable regulations. The ideal candidate will combine strategic foresight with hands-on execution, overseeing the Facilities team and driving the continuous improvement of preventative maintenance initiatives, capital projects, and operational priorities. This role mandates direct supervision of the engineering and maintenance teams to uphold the property's exceptional standards in safety, functionality, and guest experience.

Serving as the Director of Maintenance & Facilities means being entrusted with the stewardship of Heritage Hotels & Resorts' largest and most complex asset. The responsibilities extend beyond maintenance to actively enhancing guest satisfaction, streamlining operations, safeguarding employee welfare, optimizing financial results, and preserving the property's long-term value. Leadership in this role influences nearly every operational aspect, demanding coordination of multiple departments and external partners to maintain a pristine, safe environment conducive to luxury hospitality. By employing expert technical knowledge, keen project management, and an unwavering commitment to quality, the Director ensures every behind-the-scenes operation contributes to memorable guest stays. The role supports not only routine property upkeep but critical capital improvements, emergency readiness, and compliance with industry safety standards, reflecting the highest benchmarks in hospitality facilities management.

Job Requirements

High school diploma or GED required
Associate's or Bachelor’s degree in Engineering, Facilities Management, Construction Management, or related field preferred
3+ years leading engineering or maintenance teams within a full-service hotel, resort, convention hotel, healthcare, commercial real estate, or similarly complex facility
Experience managing large-scale building systems and preventative maintenance programs
Experience managing departmental budgets and capital projects
Valid driver's license with an acceptable driving record
Extensive knowledge of commercial building systems and hotel infrastructure
Strong understanding of HVAC, plumbing, electrical, mechanical, and life safety systems
Ability to lead through urgency while maintaining exceptional quality standards
Strong financial and business acumen
Excellent project management skills
Effective vendor negotiation and contractor oversight
Outstanding leadership, coaching, and team development abilities
Ability to prioritize multiple projects in a fast-paced hospitality environment
Excellent written and verbal communication skills

Job Qualifications

High school diploma or GED
Associate's or Bachelor’s degree in Engineering, Facilities Management, Construction Management, or related field preferred
3+ years leading engineering or maintenance teams within a full-service hotel, resort, convention hotel, healthcare, commercial real estate, or similarly complex facility
Experience managing large-scale building systems and preventative maintenance programs
Experience managing departmental budgets and capital projects
Valid driver's license with an acceptable driving record
Extensive knowledge of commercial building systems and hotel infrastructure
Strong understanding of HVAC, plumbing, electrical, mechanical, and life safety systems
Ability to lead through urgency while maintaining exceptional quality standards
Strong financial and business acumen
Excellent project management skills
Effective vendor negotiation and contractor oversight
Outstanding leadership, coaching, and team development abilities
Ability to prioritize multiple projects in a fast-paced hospitality environment
Excellent written and verbal communication skills

Job Duties

Lead all daily engineering, maintenance, and facilities operations for the hotel
Develop a culture centered on accountability, urgency, professionalism, and preventative maintenance
Establish priorities that minimize operational disruption while maximizing guest satisfaction
Provide visible leadership throughout the property and respond quickly to operational needs
Develop, implement, and continuously improve preventative maintenance programs
Ensure guest rooms, public spaces, restaurants, meeting rooms, back-of-house areas, parking facilities, and building infrastructure remain in exceptional condition
Utilize maintenance management systems to schedule, track, and document work orders