Director of Loss Prevention

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Uniform allowance

Job Description

Ithaka Hospitality Partners is a distinguished hospitality company committed to offering exceptional guest experiences through innovative management and dedicated service. Their portfolio includes upscale hotels and event centers where safety, security, and guest satisfaction are paramount. Currently, Ithaka Hospitality Partners is seeking a Director of Loss Prevention to join their leadership team at the Elevation Convening Center & Hotel located in Montgomery, Alabama. This luxury hotel boasts 99 rooms and caters to a diverse clientele, including high-profile guests, conventions, and special events. The company is dedicated to fostering a positive workplace culture that values safety, inclusivity, and professional growth. The employment type for this position is full-time, offering a competitive salary reflective of the responsibilities and seniority of the role.

The Director of Loss Prevention role is a critical leadership position responsible for overseeing all safety and security operations within the Elevation Convening Center & Hotel. The director ensures a safe, welcoming environment for guests, employees, and vendors by implementing rigorous safety protocols and security measures. This position includes conducting safety walks, coordinating fire drills, emergency response planning, incident investigation, and reporting. It requires a hands-on approach to managing safety compliance with local ordinances, laws, and industry standards. The director partners closely with the general manager and senior hotel leadership to instill a comprehensive safety culture that emphasizes preparedness, accountability, and responsive service.

Further responsibilities include managing a dedicated loss prevention team with professionalism and consistency, developing operational procedures related to fire prevention, OSHA compliance, accident prevention, security patrols, and emergency response training such as CPR instruction. The role also demands proactive coordination with local authorities and emergency responders to ensure seamless integration of hotel safety measures with community resources. The director will maintain surveillance systems, oversee lost and found processes, and manage access control to the property through stringent visitor protocols.

This leadership role requires exceptional organizational skills, attention to detail, and the ability to make swift, informed decisions during emergency situations. Experience managing security operations for luxury hospitality venues, including large scale convention centers and high-profile events, is highly valued. The ideal candidate will possess expertise in labor and financial management related to departmental expenses and forecasting, striving for operational efficiency and cost control. A commitment to continual improvement and adherence to quality assurance standards is essential, supported by active engagement with safety committees and innovative solutions to mitigate risks.

The Director of Loss Prevention at Elevation Convening Center & Hotel will also focus on guest satisfaction by ensuring that safety and security efforts complement excellent service. Regular interaction with guests and team members to resolve concerns promptly and improve service delivery is vital to the role. The position demands adaptability to fluctuating event schedules and operational needs, including willingness to work variable shifts such as nights, weekends, and holidays. Proficiency in software tools such as KYC for hotel optimization and ADP for labor management further supports the effectiveness of the director in this dynamic and impactful role.

This is a unique opportunity for a seasoned loss prevention professional who thrives in a fast-paced, luxury hospitality environment and is passionate about safeguarding people and property while enhancing guest experiences. The Director of Loss Prevention will play a pivotal role in shaping the safety culture and operational integrity of one of Montgomery's leading hotels, contributing to the broader mission of Ithaka Hospitality Partners to deliver hospitality excellence with integrity and care.

Job Requirements

High school diploma or equivalent
previous loss prevention management experience
seven to ten years of progressive loss prevention, security, safety, or risk management experience
three to five years in senior leadership roles
experience in luxury hospitality or similar high-profile environments preferred
valid driver’s license and acceptable driving record
ability to lift up to 75 pounds
willingness to work flexible shifts including nights, weekends, holidays
ability to stand, walk, bend, climb stairs for extended periods
capability to work in diverse environments including cold and hot conditions
proficiency in Microsoft Office and relevant software for job functions
CPR certification
understanding of OSHA regulations

Job Qualifications

Previous loss prevention management experience
seven to ten years of progressive experience in loss prevention, security, safety, or risk management
three to five years in a senior leadership role
experience in luxury hospitality, convention centers, resorts, or high-profile venues preferred
valid driver’s license with an acceptable driving record
high school diploma or equivalent required
bachelor’s degree in criminal justice, homeland security, risk management, hospitality management, or related field preferred
certifications such as CPP, PSP, OSHA, CPR/AED Instructor preferred
strong problem-solving and quick decision-making skills
ability to act decisively in emergencies involving safety and financial implications
excellent written and verbal communication skills
excellent organizational skills and detail orientation
proficiency with Microsoft Office Suite and relevant software platforms
understanding of OSHA regulations
CPR certified

Job Duties

Establish operational procedures for fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical property
ensure all areas of egress are free of obstruction at all times
investigate accidents and criminal acts, maintaining detailed records and incident reports
collaborate with hotel management to develop security and safety policies, protocols, and programs
manage security operations for high-profile guests, confidential events, executive visits, and large group/convention environments
select and coordinate first responders and provide relevant training such as CPR classes
partner with Talent, Learning & Culture on employee incidents and workers compensation reports
patrol hotel and convening center grounds to identify and address safety and security irregularities promptly
design patrol routes and provide checklists for safety walks
cooperate with local government and law enforcement agencies to ensure property security integration
observe departing employees and conduct package checks to prevent theft
maintain Lost & Found storage and processes with housekeeping
monitor CCTV systems and report operational issues to facilities management
control access by permitting authorized persons and issuing name badges
keep detailed records of property damage, unusual occurrences, safety patrols, accidents, and security incidents
assume Manager on Duty duties when assigned
assist senior leadership in enforcing departmental and hotel policies
maintain high levels of employee and guest relations
support staff in handling challenging guests and enforcing ordinances or laws
regularly engage with team members and guests to exceed expectations
promptly address guest concerns to ensure satisfaction
monitor and respond to guest feedback from interactions and social media
efficiently accommodate guest requests and follow up within ten minutes
coordinate activities with Executive Housekeeper, Front Office Manager, and Director of Engineering
conduct daily security team huddles
organize monthly departmental meetings to review performance and goals
train and mentor security staff to achieve service and operational goals
analyze revenue and expenses to identify cost control and profit maximization opportunities
maintain safety, cleanliness, and working conditions of equipment and supplies
ensure timely ordering and receipt of supplies
accurately forecast and submit payroll forecasts
review and correct payroll hours daily to minimize overtime
establish cost control systems for staffing and emergency supplies
ensure quality service delivery to meet guest needs
monitor compliance with health and safety regulations
identify potential hazards and implement solutions
lead monthly Safety Committee meetings and maintain detailed records
seek continuous improvements in operations quality and efficiency
adapt to last-minute changes during events to ensure smooth operations
work assigned shifts including days, nights, weekends, holidays
perform other related duties as assigned
proficiently use KYC for hotel optimization
utilize ADP for labor management and employee relations