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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Uniform allowance
Job Description
Ithaka Hospitality Partners is a distinguished hospitality company committed to offering exceptional guest experiences through innovative management and dedicated service. Their portfolio includes upscale hotels and event centers where safety, security, and guest satisfaction are paramount. Currently, Ithaka Hospitality Partners is seeking a Director of Loss Prevention to join their leadership team at the Elevation Convening Center & Hotel located in Montgomery, Alabama. This luxury hotel boasts 99 rooms and caters to a diverse clientele, including high-profile guests, conventions, and special events. The company is dedicated to fostering a positive workplace culture that values safety, inclusivity, and professional growth. The... Show More
Job Requirements
- High school diploma or equivalent
- previous loss prevention management experience
- seven to ten years of progressive loss prevention, security, safety, or risk management experience
- three to five years in senior leadership roles
- experience in luxury hospitality or similar high-profile environments preferred
- valid driver’s license and acceptable driving record
- ability to lift up to 75 pounds
- willingness to work flexible shifts including nights, weekends, holidays
- ability to stand, walk, bend, climb stairs for extended periods
- capability to work in diverse environments including cold and hot conditions
- proficiency in Microsoft Office and relevant software for job functions
- CPR certification
- understanding of OSHA regulations
Job Qualifications
- Previous loss prevention management experience
- seven to ten years of progressive experience in loss prevention, security, safety, or risk management
- three to five years in a senior leadership role
- experience in luxury hospitality, convention centers, resorts, or high-profile venues preferred
- valid driver’s license with an acceptable driving record
- high school diploma or equivalent required
- bachelor’s degree in criminal justice, homeland security, risk management, hospitality management, or related field preferred
- certifications such as CPP, PSP, OSHA, CPR/AED Instructor preferred
- strong problem-solving and quick decision-making skills
- ability to act decisively in emergencies involving safety and financial implications
- excellent written and verbal communication skills
- excellent organizational skills and detail orientation
- proficiency with Microsoft Office Suite and relevant software platforms
- understanding of OSHA regulations
- CPR certified
Job Duties
- Establish operational procedures for fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical property
- ensure all areas of egress are free of obstruction at all times
- investigate accidents and criminal acts, maintaining detailed records and incident reports
- collaborate with hotel management to develop security and safety policies, protocols, and programs
- manage security operations for high-profile guests, confidential events, executive visits, and large group/convention environments
- select and coordinate first responders and provide relevant training such as CPR classes
- partner with Talent, Learning & Culture on employee incidents and workers compensation reports
- patrol hotel and convening center grounds to identify and address safety and security irregularities promptly
- design patrol routes and provide checklists for safety walks
- cooperate with local government and law enforcement agencies to ensure property security integration
- observe departing employees and conduct package checks to prevent theft
- maintain Lost & Found storage and processes with housekeeping
- monitor CCTV systems and report operational issues to facilities management
- control access by permitting authorized persons and issuing name badges
- keep detailed records of property damage, unusual occurrences, safety patrols, accidents, and security incidents
- assume Manager on Duty duties when assigned
- assist senior leadership in enforcing departmental and hotel policies
- maintain high levels of employee and guest relations
- support staff in handling challenging guests and enforcing ordinances or laws
- regularly engage with team members and guests to exceed expectations
- promptly address guest concerns to ensure satisfaction
- monitor and respond to guest feedback from interactions and social media
- efficiently accommodate guest requests and follow up within ten minutes
- coordinate activities with Executive Housekeeper, Front Office Manager, and Director of Engineering
- conduct daily security team huddles
- organize monthly departmental meetings to review performance and goals
- train and mentor security staff to achieve service and operational goals
- analyze revenue and expenses to identify cost control and profit maximization opportunities
- maintain safety, cleanliness, and working conditions of equipment and supplies
- ensure timely ordering and receipt of supplies
- accurately forecast and submit payroll forecasts
- review and correct payroll hours daily to minimize overtime
- establish cost control systems for staffing and emergency supplies
- ensure quality service delivery to meet guest needs
- monitor compliance with health and safety regulations
- identify potential hazards and implement solutions
- lead monthly Safety Committee meetings and maintain detailed records
- seek continuous improvements in operations quality and efficiency
- adapt to last-minute changes during events to ensure smooth operations
- work assigned shifts including days, nights, weekends, holidays
- perform other related duties as assigned
- proficiently use KYC for hotel optimization
- utilize ADP for labor management and employee relations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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