Director of Learning & Development

Marcus Hotels & Resorts, headquartered in Milwaukee, Wisconsin, is a prestigious hospitality company committed to delivering exceptional service and memorable experiences. With a rich heritage spanning over 60 years, Marcus Hotels & Resorts operates a growing collection of 17 unique hotels and resorts across the United States. Each property reflects a distinctive sense of place, character, and style, making Marcus Hotels & Resorts a standout leader in the hospitality industry. The company is part of the larger Marcus Corporation, a respected organization with a 90-year track record in lodging and entertainment, owning significant real estate assets across 19 states. Marcus Hotels & Resorts prides itself on its motto of "People Pleasing People," emphasizing a people-centered approach dedicated to creating extraordinary experiences for both guests and associates alike.

We are currently seeking a Director of Learning & Development to join our team in Milwaukee, WI, in a strategic and highly visible role. This position plays a pivotal part in guiding the design, implementation, and delivery of comprehensive enterprise-wide learning initiatives. These initiatives support both property-level operations and corporate functions throughout Marcus Hotels & Resorts and Marcus Corporation. Reporting directly to the Vice President of Human Resources, this individual will work closely with leadership at the corporate, divisional, and property levels. Acting as a trusted advisor, the Director of Learning & Development ensures that all learning strategies align perfectly with operational priorities and overall business objectives.

The ideal candidate is someone who thrives in a dynamic and fast-paced environment and has the ability to travel extensively (40-60%) to various company locations. A strong emphasis will be placed on developing and elevating talent at every level within the organization. The role demands creating and sustaining learning programs that resonate with Marcus' mission and culture, which is centered around serving people, creating memories, and delivering exceptional experiences. This role requires an innovative leader who can foster a culture of continuous learning, service excellence, and hospitality-driven leadership. The Director will be responsible for building specialized learning pathways tailored for frontline employees, operational teams, and corporate staff, with a focus on strengthening leadership pipelines, succession planning, and internal mobility development.

Additional responsibilities include designing and delivering a robust portfolio of learning solutions such as leadership development, service training, digital learning modules, coaching programs, and experiential learning initiatives. The Director will oversee the management of training delivery across multiple platforms including in-person, virtual, and e-learning formats, ensuring scalability, consistency, and measurable business impact. Integral to this position is the management of Learning & Development budgeting, governance, and resource allocation, alongside the strategic administration and optimization of the enterprise Learning Management System (LMS). This includes tailoring the LMS for varied business units, enhancing user experience, and providing detailed reporting.

Continuous evaluation and integration of advanced learning technologies and tools to heighten engagement, accessibility, and effectiveness is expected. This position also acts as a key leader offering regular insight and reporting on the health of capability development, leadership pipeline vitality, and readiness for organizational growth. The role offers a salary range of $155,000 - $170,000 annually and is positioned as an in-person role located in Milwaukee. Marcus Hotels & Resorts and Marcus Corporation are Equal Opportunity Employers, committed to fostering inclusive and equitable work environments. This exciting opportunity represents a chance to join a celebrated hospitality leader and make a significant impact on the ongoing talent development that supports operational excellence and guest satisfaction.