Director of Housekeeping

Pacific Hospitality Group is a family-focused hospitality company that operates with an owner/operator approach, providing unique value to both investors and team members. The company is steadfast in its commitment to long-term ownership and growth, which fosters a supportive environment for its employees and ensures continuous business development. Their vision emphasizes enriching people’s lives by creating memorable experiences for guests, contributing to local communities, and honoring their guiding principles that include integrity, respect, humility, and a customer-focused mindset. With a dedication to principled entrepreneurship and sustainable growth, Pacific Hospitality Group stands out as a leader in the hospitality industry.

This position offers a salary range from $95,000 to $110,000 and is focused on managing all housekeeping and laundry operations within the hotel. The role is responsible for assuring that guest rooms, public spaces, restrooms, offices, and meeting facilities exceed the company’s standards of cleanliness and service quality, which directly impacts guest satisfaction and financial profitability. The Director of Housekeeping will lead supervisory staff and housekeepers to maintain a spotless environment while promoting a culture of excellence and teamwork.

The key responsibilities involve overseeing staffing processes including interviewing, hiring, training, and performance management, ensuring the department operates at peak efficiency. This leadership position demands strong knowledge of hospitality standards, safety regulations including OSHA and hazardous materials management, and the ability to address and resolve guest complaints promptly. The role requires collaboration with engineering and maintenance teams to ensure optimal room conditions and equipment functionality.

Beyond operational leadership, the Director plays a critical role in the company’s commitment to safety and compliance, requiring strict adherence to safety policies and hazardous material guidelines. Training team members on proper chemical handling and the use of personal protective equipment (PPE) is a priority, reflecting the company’s dedication to a safe work environment. The Director also contributes to capital improvement projects, participates in employee merit and promotion decisions, and ensures that operational reports are reviewed to monitor departmental performance in terms of customer satisfaction, occupancy, and expenses.

Candidates for this role must be able to thrive in a dynamic hospitality setting, often requiring flexible work hours including holidays and weekends. The physical demands of the job include the ability to stand for extended periods, lift moderate weights, and maintain visual acuity to ensure cleanliness standards are met accurately. Multitasking and calm problem-solving skills are essential as the Director will manage guest relations during peak times and emergency situations.

In summary, the Director of Housekeeping position at Pacific Hospitality Group is an integral leadership role designed for experienced hospitality professionals who are passionate about delivering exceptional guest experiences while fostering an empowered, skilled team. This position not only affects day-to-day operations but also contributes strategically to the company’s mission of long-term growth and community enrichment.