Director of Housekeeping

Marriott International is a leading global hospitality company renowned for its exceptional service, innovative approach to hospitality, and commitment to excellence. Within its diverse portfolio, EDITION Hotels stand out as a unique blend of boutique finesse and luxury hotel service, created through the visionary genius of boutique hotelier Ian Schrager and the global reach of Marriott International. Located in West Hollywood, California, EDITION Hotels offer guests an extraordinary hospitality experience that blends sophistication, originality, design, and outstanding service without limitations. They target discerning consumers who appreciate quality and individuality while demanding an attitude and feeling wrapped in a package that showcases exceptional standards.

This exciting role is a full-time management position based at 9040 W Sunset Blvd, West Hollywood, where the successful candidate will oversee the housekeeping operations for the property. The role is critical to maintaining the highest standards of cleanliness and guest satisfaction throughout guest rooms, public spaces, and employee areas. Reporting directly to senior management, the Housekeeping Manager will lead a team in executing all facets of housekeeping services, ensuring compliance with property policies and striving for continuous improvement in both guest and employee satisfaction. The position offers an annual salary range of $90,000 to $114,000 and includes eligibility for bonuses, reflecting the importance of this role to the operational and financial success of the property.

The Housekeeping Manager is responsible for managing daily operations, supervising staff to meet the operational and financial objectives, and maintaining inventory and supplies to ensure smooth functioning. This includes planning and assigning work tasks such as cleaning rooms and public areas, inspecting properties for cleanliness, and implementing effective standards and procedures. The managerial duties extend to budget oversight, understanding the department’s impact on overall property financial goals, and adjusting staffing and resources accordingly while striving to meet or exceed budgeted targets.

In addition to operational management, the Housekeeping Manager plays a pivotal role in human resource activities. This includes training new room attendants, scheduling staff to meet business demands, managing time and attendance, and fostering open, collaborative relationships with employees. The manager is tasked with ensuring fair administration of policies, consistent disciplinary procedures, employee recognition programs, and a culture of continuous feedback and improvement based on employee satisfaction results. Participating in interviewing and hiring new team members with the appropriate skills also falls under the purview of this role.

A core focus of the Housekeeping Manager is delivering exceptional customer service by setting a positive example and empowering employees to provide excellent guest relations. The role involves participating in the development and implementation of corrective action plans to enhance guest satisfaction, emphasizing continuous improvement in service performance, and managing guest complaints effectively to ensure memorable guest experiences.

Marriott International is an equal opportunity employer committed to diversity and inclusion, offering a supportive environment where every associate's unique background is valued. By joining EDITION Hotels, employees become part of a dynamic global team known for exceptional service and innovative hospitality solutions. This position invites authentic, outgoing individuals who are eager to grow their careers, work in inspiring environments, and contribute to an ongoing theatrical performance of hospitality excellence. Join EDITION to be where your best work begins, belong to an amazing global team, and become the best version of yourself.