Director of Housekeeping

Great Wolf is a leading family entertainment and resort company renowned for its indoor water park resorts and exceptional hospitality services. With a commitment to creating memorable guest experiences, Great Wolf combines fun-filled adventures with top-notch accommodations and amenities. Known for its family-friendly environment, Great Wolf offers a dynamic work culture that focuses on employee development, diversity, and well-being. The company prioritizes growth opportunities and values its team members by offering numerous programs such as Great Wolf University, which provides on-the-job and leadership training to enhance skills and career advancement. Employees also benefit from exclusive perks like discounted vacations, employee referral incentives, and a supportive and inclusive workplace environment.

The role of Director of Housekeeping at Great Wolf is a senior-level position dedicated to overseeing all aspects of housekeeping operations. This role is pivotal in ensuring that guest satisfaction and employee engagement are maintained while achieving profitability within the housekeeping function. The Director of Housekeeping will be responsible for managing and directing housekeeping services, including planning, budgeting, staffing, and payroll. This role requires strategic leadership to develop comprehensive department plans that align with organizational goals, allocate resources efficiently, and maintain high standards of cleanliness and safety across all guest rooms and public areas. The position also involves managing the laundry services, supervising housekeeping staff, and collaborating on cross-functional teams to coordinate resort activities.

Moreover, the Director is tasked with monitoring guest feedback to address comments proactively, conducting investigations related to guest service and liability claims, and ensuring timely resolution of customer requests. This leader will implement and monitor staffing schedules, oversee expense management through the room expeditor software, participate in management duties, and ensure compliance with safety regulations and departmental policies. The role requires close attention to quality assurance, inventory control, equipment maintenance, and overall housekeeping operations to deliver outstanding service. In addition to operational responsibilities, this director will play an active role on the resort’s Executive Committee to represent housekeeping interests and contribute to organizational strategy.

Candidates will enjoy a competitive salary range of $90,000 to $95,000 annually, which reflects factors such as education, experience, skills, and geographic location. Along with base compensation, additional rewards may include bonuses and paid time off. This role offers a unique opportunity to lead a passionate team in a vibrant resort setting where employee well-being and career growth are highly valued. Great Wolf fosters a culture of diversity and inclusion, ensuring all employees feel recognized and supported. The company complies with equal employment opportunity regulations, promoting a workplace free from discrimination and welcoming to veterans and individuals with disabilities. This makes the Director of Housekeeping role at Great Wolf not only a career advancement but a chance to be part of an innovative, respectful, and progressive organization dedicated to hospitality excellence and community engagement.