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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $115,000.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and is experiencing rapid expansion. With a diverse portfolio that includes full-service and focused hotels located in major cities, Sonesta proudly owns, manages, and franchises over 1,000 properties across eight countries and counting. This extensive reach makes Sonesta a familiar name wherever exceptional hospitality is sought. Sonesta’s brand is deeply rooted in the human side of hospitality, emphasizing passionate service, purposeful loyalty, and meaningful guest experiences that create lasting connections. The company culture thrives on collaboration under the motto "Together We Thrive," ensuring that quality,... Show More
Job Requirements
- Minimum 3 years of housekeeping management experience
- Experience working in a unionized environment
- Knowledge of California labor laws and OSHA requirements
- Proven leadership and team management skills
- Ability to manage budgets and labor costs effectively
- Excellent communication and interpersonal skills
- Flexibility to work varied shifts including weekends and holidays
- Familiarity with hotel management software and Microsoft Office
- Commitment to maintaining high cleanliness and safety standards
Job Qualifications
- Minimum 3 to 5 years of progressive housekeeping leadership experience in a full service or luxury hotel environment
- Previous experience as director of housekeeping or assistant director of housekeeping preferred
- Union hotel experience strongly preferred
- Strong knowledge of housekeeping operations labor management payroll practices and hotel safety standards
- Experience managing budgets labor forecasting and productivity metrics
- Excellent leadership communication coaching and conflict resolution skills
- Ability to work flexible schedules including weekends and holidays as operationally needed
- Proficiency with hotel systems and Microsoft Office preferred
- Bi lingual skills are a plus
Job Duties
- Lead and oversee all housekeeping operations including room attendants housepersons laundry operations public area attendants and housekeeping leadership team
- Maintain the highest standards of cleanliness presentation safety and guest satisfaction throughout guestrooms and public spaces
- Ensure compliance with Sonesta brand standards Forbes service expectations OSHA requirements and local state labor regulations
- Manage labor productivity scheduling payroll review staffing levels and departmental expenses in alignment with budget goals
- Partner closely with front office engineering security and food and beverage teams to ensure seamless hotel operations and guest satisfaction
- Conduct regular room inspections and quality assurance audits
- Lead hiring onboarding coaching performance management and employee engagement initiatives within the department
- Support labor relations administration and maintain positive working relationships within a unionized environment
- Monitor inventory levels and oversee purchasing of housekeeping supplies linens uniforms and equipment
- Ensure compliance with workplace safety injury prevention chemical handling and workers compensation procedures
- Respond promptly and professionally to guest concerns and operational challenges
- Foster a culture of accountability teamwork recognition and continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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