DIRECTOR OF HOUSEKEEPING

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

wellness programs

Job Description

Thompson Houston is a distinguished luxury hotel nestled in a soaring 36-story skyscraper, proudly standing as one of the most fashionable landmarks in Houston, Texas. Opened in February 2024, this exquisite property, part of The Residences at the Allen, embodies an architectural marvel that caters to the city's influential locals, seasoned travelers, and cultural tastemakers. Located in the verdant Buffalo Bayou Park, Thompson Houston creates a serene oasis within the bustling urban landscape, offering guests a harmonious blend of luxury and relaxation.

The hotel boasts 172 upscale guestrooms, including 34 breathtaking suites, complemented by a private collection of 100 exclusiv... Show More

Job Requirements

Bachelor's degree or equivalent experience preferred
minimum of 4 years progressive experience in hotel housekeeping or rooms management
strong leadership and team management skills
excellent communication and interpersonal abilities
proficiency in Microsoft Office tools
ability to handle guest requests and resolve complaints professionally
knowledge of OSHA and ADA regulations
flexibility to adapt to changing operational needs
strong organizational and analytical skills

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience typically with Hyatt
service oriented style with professional presentations skills
hotel/hospitality degree an asset
must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
clear concise written and verbal communication skills in English
must be proficient in Microsoft Word and Excel
must have excellent organizational, interpersonal and administrative skills

Job Duties

Manages the staff of the Housekeeping Department by interviewing, training, and scheduling the staff appropriately
conducts evaluations with both positive and constructive comments for the team frequently
establishes detailed cleaning programs and preventative maintenance programs to ensure that cleanliness and appearance of furniture, fixtures, and equipment is immaculate
sets and maintains high standards of cleanliness
monitor team to ensure productivity is efficient, the team is supported, and supplied the correct supplies to do their job
inspect all areas of responsibility including rooms, public space, and employee areas daily for both our team and outside contractors
resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
responds to all guest requests in an accurate and timely manner
coordinates the housekeeping needs of hotel guests, review arrivals for special needs and create personalized experiences for a seamless guest experience
assures the financial goals of the department are being met
monitors and controls labor expense and other divisional expenses such as uniforms, linen, guest supplies, cleaning supplies and contract services
establishes and maintains accurate inventory records
creates monthly linen, uniform and supplies inventories with a solid understanding of housekeeping and laundry supplies and maintaining pars
see that the 12 Point Inspection Program is consistently maintained and daily review of capture inspections
assure all safety and security policies and procedures are followed including OSHA and ADA
experience with turndown service, special needs of VIP guests, foreign dignitaries, etc. helpful

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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