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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,200.00 - $75,800.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program
Job Description
Viejas Casino & Resort, located in San Diego, is a premier Four Diamond gaming and resort destination. This resort is celebrated for its luxurious accommodations, world-class gaming experiences, and exceptional hospitality services. Boasting over 230 luxury rooms and 190 VIP suites spread across multiple hotel towers, Viejas Casino & Resort offers guests a sophisticated and welcoming environment. The resort features an impressive array of gaming options, including 2,500 slot machines, a variety of exciting table games, bingo, and off-track betting. Additionally, guests can enjoy several dining venues such as the AAA Four Diamond Grove Steakhouse, Baron Long Bar & Grill,... Show More
Job Requirements
- High school diploma or GED
- Degree or certificate preferred
- Valid California driver’s license
- 8 to 10 years of related experience and/or training
- Required management or leadership experience
- Strong understanding or experience of AAA rating criteria
- Bilingual preferred
- Knowledge of OSHA safety rules and regulations
- Proficient in scheduling, staffing, HR, payroll, and union relations
- Excellent communication skills
- Superior guest service skills
- Detail-oriented and organized
- Proficient with Microsoft Office
- Knowledge of budget management and inventory control
- Problem-solving skills
- Ability to work with diverse personalities
- Must be able to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- High school diploma or general education degree (GED)
- Degree or certificate preferred
- Valid California driver’s license
- 8 to 10 years of related experience and/or training
- Management or leadership experience required
- Strong understanding of AAA rating criteria
- Bilingual preferred
- Knowledge of OSHA safety rules and regulations
- Experience in scheduling housekeeping work and managing staff
- Excellent verbal, written, and interpersonal communication skills
- Superior guest service and hospitality skills
- Detail-oriented, organized, self-motivated, and values teamwork
- Working knowledge of Microsoft Office, Word, and Excel
- Demonstrated knowledge of budget management and inventory control
- Ability to resolve problems efficiently and effectively
- Ability to work with diverse personalities
- Ability to multitask and work in a fast-paced environment
- Willingness to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Monitor all aspects of housekeeping services throughout the facility
- Develop and maintain consistent housekeeping standards to ensure cleanliness
- Plan, organize, coordinate, conduct, and evaluate work performance in housekeeping
- Analyze personnel requirements and address problem solving
- Manage administrative functions of the housekeeping department
- Plan and implement training and continuing education programs
- Lead long-term direction and improvement projects for housekeeping
- Manage daily operations including training, performance reviews, coaching, development, and disciplining
- Ensure safe work practices and regulatory compliance
- Conduct monthly departmental training on cleaning techniques and safety
- Perform regular inspections of hotel cleanliness and maintenance
- Develop resource conservation and sustainable practice standards
- Coordinate cleaning projects with other departments
- Manage hiring, training, and employee development for optimal satisfaction and productivity
- Monitor departmental budget and inventory control
- Design and coordinate special projects to improve and maintain hotel facilities
- Maintain required records and prepare reports
- Ensure a safe and hazard-free work environment
- Perform other duties as assigned
- Serve as a role model of Viejas service culture
- Lead by example to foster strong morale and engagement
- Communicate company and departmental goals
- Foster a culture of accountability with regular feedback
- Manage conflict effectively
- Interact with internal and external guests
- Regularly communicate with senior management on guest service issues
- Manage through managers and indirectly supervise housekeeping team
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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