Director of Hotel Rooms Operations (HtlOps)

Coronado Island Marriott Resort & Spa is a premier luxury destination located in Coronado, California. Known for its stunning beachfront views and world-class amenities, this resort offers a serene retreat combined with exceptional guest experiences. The property boasts elegant accommodations, a full-service spa, state-of-the-art recreational facilities, and exquisite dining options. As part of Marriott International, a leader in the global hospitality industry, the resort upholds the company's commitment to quality, innovation, and customer satisfaction. Marriott International is renowned for its diverse portfolio of hotel brands, each emphasizing high standards of service and operational excellence.

The role available is for a full-time Management position at the Coronado Island Marriott Resort & Spa, specifically overseeing the Rooms Operations. This leadership role commands an annual salary range of $135,000 to $187,000 and is bonus eligible, reflecting the importance of this position within the property's management team. As the strategic business leader of the Rooms Operations, the successful candidate will be responsible for managing multiple departments, including the Front Office, Business Center, Recreation/Health Club, and Housekeeping.

This position entails developing and implementing departmental strategies aligned with the overall brand service strategy and initiatives. The Rooms Operations leader will ensure these areas consistently meet or exceed Marriott's brand standards and customer expectations. A significant focus will be placed on analyzing guest satisfaction metrics, monitoring employee engagement, and identifying opportunities to boost revenue and operational efficiency. The leader will work closely with department heads to drive financial performance, manage budgets, and oversee all aspects of daily operations.

A key part of this leadership role is fostering a team environment that supports employee satisfaction and promotes consistent, high-quality service delivery. The candidate will champion the brand's service vision, communicate departmental goals clearly, and facilitate open communication across rooms teams. Ensuring fair treatment and development opportunities for employees is a priority, alongside maintaining a strong guest experience through proactive problem-solving and responsiveness.

Strategic thinking and operational expertise are essential, as the role requires the development and execution of property-wide strategies to meet financial targets and deliver a superior guest experience. The candidate will regularly review financial reports and wage progress to optimize controllable expenses and staffing efficiency. Part of the role involves coaching and mentoring management teams to foster accountability and continuous improvement.

Marriott International is dedicated to diversity and inclusion, offering equal employment opportunities regardless of background or protected status. The company values the unique perspectives and talents each associate brings, encouraging a culture of respect and collaboration.

Joining the Coronado Island Marriott Resort & Spa means becoming part of a globally recognized hotel brand with a commitment to innovation, quality hospitality, and associate well-being. The successful candidate will have the opportunity to lead in a luxury hotel environment, gaining access to extensive training, development, and recognition programs designed to support career growth. This role is ideal for a strategic leader passionate about hospitality excellence and dedicated to driving superior results for both guests and the company.