Director of Hotel Room Operations

Marriott International is a world-renowned leader in the hospitality industry, known for its commitment to quality, innovation, and exceptional guest experiences. With a vast portfolio of brands, including Renaissance Hotels, Marriott serves millions of guests globally each year. Renaissance Hotels is celebrated for helping travelers discover the unique culture and spirit of the neighborhoods they visit, creating memorable and adventurous experiences that go beyond traditional business travel. The brand encourages its guests to explore, uncover the unexpected, and find stories worth sharing.

This position is located at Renaissance Indian Wells Resort in Indian Wells, California, a premier destination known for its luxury accommodations, impeccable service, and vibrant guest culture. The resort offers a variety of amenities, including a health club, spa, business center, and extensive recreational facilities, making it a sought-after location for both leisure and business travelers.

The role of Rooms Operations Manager is a full-time management position that demands a strategic and proactive leader who can oversee multiple departments within the property’s Rooms Operations. Reporting responsibilities include managing the Front Office, Business Center, Recreation/Health Club, Housekeeping, Safety & Security, and Spa departments. This role is integral to ensuring that all operational areas meet the brand’s high standards for service, guest satisfaction, and financial performance.

The Rooms Operations Manager acts as the strategic business leader, developing and executing operational strategies aligned with the brand’s service vision and business goals. They work directly with department heads to implement these strategies, monitor guest and employee satisfaction, address service quality trends, and drive overall departmental profitability. This leadership role requires a focus on maximizing revenue while controlling wages and expenses effectively.

Key to success in this role is the ability to lead diverse teams, foster an environment of communication and collaboration, and uphold Marriott’s commitment to fair and equitable treatment of employees. The manager is also responsible for implementing human resource activities that support an engaged and motivated workforce, including performance management, employee feedback, and maintaining compliance with company policies.

With an annual salary range of $144,000 to $186,000 plus bonus eligibility, this role also includes relocation assistance, reflecting the company’s investment in attracting top talent. The Rooms Operations Manager will play a pivotal role in delivering a return on investment by ensuring that property-wide initiatives meet or exceed guest expectations while also supporting employee satisfaction and operational excellence.

Joining Marriott International and Renaissance Hotels means becoming part of a global team that values cultural diversity, innovation, and the personal growth of its employees. The company is dedicated to equal opportunity employment, fostering an inclusive environment that welcomes all backgrounds and perspectives. This vibrant workplace culture encourages you to do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.