Director of Hotel Operations - Washington Hilton

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service standards. With a rich history of welcoming over 3 billion guests worldwide, Hilton continues to expand its footprint with a suite of world-class hotel brands that cater to diverse travelers' needs. The company is celebrated not only for its distinguished portfolio of properties but also for its award-winning workplace culture, which has garnered repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton’s mission is to fill the earth with the light and warmth of hospitality, making every guest stay memorable and every Team Member's working environment inspiring and supportive. As a company that values integrity, leadership, teamwork, ownership, and a focus on delivering excellence in every moment, Hilton offers a collaborative, innovative, and caring workplace designed to help employees thrive personally and professionally.

The role of Director of Hotel Operations at Hilton is pivotal in ensuring that the hotel operates efficiently while delivering exceptional guest experiences aligned with Hilton’s brand standards. As a Director of Hotel Operations, you will be responsible for leading and managing the full scope of daily hotel operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with both brand and company policies. This leadership position demands both a high level of operational acumen and a passionate commitment to hospitality excellence. You will proactively drive operational excellence by ensuring service quality, operational efficiency, and guest satisfaction across all departments. Taking a hands-on approach, you will identify performance gaps and implement strategies to enhance productivity and service delivery. This role calls for a dynamic leader who can cultivate a high-performing team through effective recruitment, performance management, professional development, and employee recognition programs.

In addition to operational management, the Director of Hotel Operations will spearhead quality assurance initiatives by setting measurable goals, facilitating service recovery processes, and monitoring guest satisfaction metrics to continuously elevate the hotel’s service standards. You will be the ambassador of Hilton’s core values, fostering a culture of integrity, collaboration, and accountability within your team. The position also offers an opportunity to participate in Hilton's comprehensive benefits program designed to support employee wellbeing, including incredible travel perks, paid parental leave, mental health resources, financial security programs, and much more. Hilton’s commitment to its Team Members extends beyond the workplace, offering personalized caregiving support, crisis assistance, and generous paid time off to help employees navigate life’s challenges and milestones.

Joining Hilton means becoming part of an award-winning culture recognized for excellence in both guest service and workplace environment. Whether you are advancing your hospitality career or seeking a meaningful leadership role, Hilton provides the training, resources, and support needed to succeed and make a lasting impact in the travel and hospitality industry. If you have a passion for hospitality and leadership, Hilton invites you to lead the way in delivering memorable guest experiences and contribute to an inspiring workplace culture where every day brings new opportunities to shine.